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Director, Communications - Media Relations

Job ID 186457BR Date posted 10/06/2022
  • Rochester, Minnesota
  • Full Time
  • Communications
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Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.

Position description
The Director-Communications, Media Relations is a results-driven leader within Mayo Clinic's Communications Department responsible to lead the overall media relations strategy, coordinating the efforts of the enterprise and site-based media relations leaders in support of strategic priorities. Successful candidates should have demonstrated experience in leading media and/or media relations teams and providing media consultation to executive leaders, and have a proven track record of implementing new and novel media approaches.

The department is responsible to build, grow and protect Mayo Clinic’s reputation in a way that shapes the external environment and nurtures the culture to help achieve the mission of the organization. Department functions consist of reputation management including thought leadership and issues/crisis response; client communications and engagement programs; staff engagement; content and channels; government and community engagement; strategy and insights; communications services.

The director provides administrative leadership and direction for a function or client team, and may serve as a key partner to sites, the practice/research/education (shields) and administration. Partners with senior leaders to drive innovation, challenge the status quo and implement solutions and programs to advance priorities. Responsible for ensuring deliverables are met and outcomes achieved. Establishes and maintains strong relationships with both internal and external partners. The director helps to optimize operational performance. Serves as a thought partner and project liaison outside the department at all levels, helping to proactively identify and communicate business issues, coordinate project activities, streamline approaches/methodologies, and share best practices. Stewards the interest of the organization by ensuring strategies are viable.

Fosters an internal culture of positive teamwork and transparency that drives excellent service, quality, diversity, an engaging work environment and overall continuous improvement mindset. Serves as change agent, championing agile ways of thinking to enable teams and individuals to succeed.

Drives excellence in financial management, communication (verbal, written and presentations), business and strategic planning, performance accountability and reporting. Supports department and institutional projects, staff recruitment, policy implementation and budget management.

Requires a master’s degree in a related field plus 5 years of relevant work experience; or a bachelor's degree in a related field plus 7 years of relevant work experience.

Additional qualifications
Strong written and oral communication skills. Ability to communicate in a way that creates clarity, simplifies messages, and aligns with organizational strategy. Knowledge of channels for communication and the ability to build effective communication and engagement strategies.

Must be a self-starter with the ability to independently identify opportunities, solutions and resolve challenges. Demonstrated ability to deliver impactful results. Requires an attitude that actively seeks out change, embraces critical questioning, innovation, service and continuous improvement. Must understand how navigate ambiguity, and act without having the total picture. Adaptable and flexible. Demonstrated professionalism and ethics, with ability to earn credibility through integrity and transparency. Role model for service excellence. Motivates others by being present, engaged, attentive, invites diverse perspectives, demonstrates and inspires a collaborative spirit.

Strong alignment with Mayo's core values. Relationship oriented, high performing individual with a strong balance of EQ and IQ. Demonstrates executive presence and servant leadership. Must possess strong leadership, business, analytical, oral and written communication, presentation skills, and superior interpersonal skills to facilitate effective relationships both within and outside of Mayo Clinic.

Successful history of working effectively in a complex, matrixed and collaborative environment that expects and promotes teamwork. Strong strategic judgment. Ability to evaluate and improve upon existing processes and develop/implement new processes where appropriate. Must demonstrate ability to manage sensitive/confidential/proprietary information. Ability to work across an organization with excellent communication and customer service orientation. Ability to prioritize and communicate priorities in alignment with strategy.

Exemption status

Compensation Detail
$147,929.60 - $214,489.60 / year

Benefits eligible

Full Time

Hours / Pay period

Schedule details
M-F, business hours; plus expectation for off hours availability as needed and as is requisite for this type of position. This position includes a combination of remote and on-campus work; preference, though not a requirement, for candidates to be in proximity to one of the following Mayo Clinic campuses: Jacksonville, FL; Phoenix, AZ; or Rochester, MN.

Weekend schedule
No formal weekend hours, though will be expected to take media call and be available to manage media relations needs during off hours as is requisite for this type of position.


International Assignment

Site description
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.

Jessica Gartner

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
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    As your career evolves, our compensation and benefits packages are designed to change with you — meeting needs now, and anticipating what comes next. We know that when Mayo Clinic takes care of you, you can take better care of our patients.

*The observation program does not meet clinical hours needed for school.

*Post-undergraduates do not qualify for this program.

*The Department of Nursing is not a participant in this program.

Equal opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status, or disability status. Learn more about "EEO is the Law." Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Reasonable accommodations

Mayo Clinic provides reasonable accommodations to individuals with disabilities to increase opportunities and eliminate barriers to employment.  If you need a reasonable accommodation in the application process; to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact HR Connect at 507-266-0440 or  888-266-0440.

Job offers

Job offers are contingent upon successful completion of a post offer placement assessment including a urine drug screen, immunization review and tuberculin (TB) skin testing, if applicable.


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