The Senior Revenue Cycle Rep is an experienced position within the Mayo Clinic enterprise Revenue Cycle team. 

The Financial Counselor is responsible for promptly assisting patients with their financial clearance prior to, during, or after their treatment period. This position is responsible for obtaining and updating insurance, financial, and demographic information within the Epic environment. Courteously and professionally helps patients and/or their families understand and assist with options to cover their financial obligations including but not limited to: co-pays, deductibles, and co-insurance. In addition, the counselors may assist patients with Medicaid, Third Party eligibility and Charity Care applications and processing. Responsible for establishing payment plans and collecting true self-pay and self-pay residual balances, as necessary. Responsible for assisting patients with ad-hoc financial issues as needed prior to, during and following their treatment at Mayo Clinic. 

This position will be responsible for revenue cycle activities that require deep insight into front-end Revenue Cycle functions, including the collection of indicated copay, pre-service deposits and/or share of cost as appropriate with our patients. The Senior Revenue Cycle Rep role will be required to work more complex Epic Work queues and escalate trends to leadership.

The role also requires the ability to adapt to unpredictable situations within the work setting that may require problem solving and balancing when to escalate issues to leadership. Incumbents must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, and attention to detail. It is expected that staff are self-motivated, self-directed, and highly organized and agree to promote a productive, collegial workplace. Staff should have the ability to prioritize work and handle a variety of tasks simultaneously. Belief in the mission and strong ethical conduct is essential. The position will require effective communication and coordination with necessary internal areas to ensure favorable outcomes for patients and the organization. In addition, the Senior Revenue Cycle Rep will take initiative to continuously learn within assigned job function to support progressive responsibility. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit's performance expectations. May participate in special projects and other duties as directed by the Supervisor. This role requires flexibility which may include cross coverage to cover the hours of operation.

High School Diploma or GED and 5 years of relevant healthcare, medical billing (hospital and/or professional), financial clearance or denial management experience 

OR

Bachelor's degree and 1 year of relevant healthcare, medical billing (hospital and/or professional), financial clearance or denial management experience. 

Associates degree or higher preferred. 

Excellent written and verbal communication skills, i.e. English, including proper phone etiquette. Advanced financial and mathematical competencies are essential. Analytical, problem-solving, and decision-making skills are essential. Advanced computer/keyboarding skills. Must maintain regular and acceptable attendance; may be required to work OT. Competence and experience with Epic is preferred. Advanced knowledge of medical billing and collections processes required. Advanced knowledge of healthcare terminology preferred. Advanced knowledge of multiple payers preferred.