Senior Rep-Financial Counseling- Rev Cyle-On Site-FLJob ID 306985 Date posted 05/25/2023
- Jacksonville, FL
- Full Time
Mayo Clinic has been ranked the #1 hospital in the nation by U.S. News & World Report, as well as #1 in more specialties than any other care provider. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.
The Senior Revenue Cycle Rep is an experienced position within the Mayo Clinic enterprise Revenue Cycle team.
The Financial Counselor is responsible for promptly assisting patients with their financial clearance prior to, during, or after their treatment period. This position is responsible for obtaining and updating insurance, financial, and demographic information within the Epic environment. Courteously and professionally helps patients and/or their families understand and assist with options to cover their financial obligations including but not limited to: co-pays, deductibles, and co-insurance. In addition, the counselors may assist patients with Medicaid, Third Party eligibility and Charity Care applications and processing. Responsible for establishing payment plans and collecting true self-pay and self-pay residual balances, as necessary. Responsible for assisting patients with ad-hoc financial issues as needed prior to, during and following their treatment at Mayo Clinic.
This position will be responsible for revenue cycle activities that require deep insight into front-end Revenue Cycle functions, including the collection of indicated copay, pre-service deposits and/or share of cost as appropriate with our patients. The Senior Revenue Cycle Rep role will be required to work more complex Epic Work queues and escalate trends to leadership.
The role also requires the ability to adapt to unpredictable situations within the work setting that may require problem solving and balancing when to escalate issues to leadership. Incumbents must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, and attention to detail. It is expected that staff are self-motivated, self-directed, and highly organized and agree to promote a productive, collegial workplace. Staff should have the ability to prioritize work and handle a variety of tasks simultaneously. Belief in the mission and strong ethical conduct is essential. The position will require effective communication and coordination with necessary internal areas to ensure favorable outcomes for patients and the organization. In addition, the Senior Revenue Cycle Rep will take initiative to continuously learn within assigned job function to support progressive responsibility. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit's performance expectations. May participate in special projects and other duties as directed by the Supervisor. This role requires flexibility which may include cross coverage to cover the hours of operation.
High School Diploma or GED and 5 years of relevant healthcare, medical billing (hospital and/or professional), financial clearance or denial management experience
Bachelor's degree and 1 year of relevant healthcare, medical billing (hospital and/or professional), financial clearance or denial management experience.
Associates degree or higher preferred.
Excellent written and verbal communication skills, i.e. English, including proper phone etiquette. Advanced financial and mathematical competencies are essential. Analytical, problem-solving, and decision-making skills are essential. Advanced computer/keyboarding skills. Must maintain regular and acceptable attendance; may be required to work OT. Competence and experience with Epic is preferred. Advanced knowledge of medical billing and collections processes required. Advanced knowledge of healthcare terminology preferred. Advanced knowledge of multiple payers preferred.
$27.41 - $37.01 / hour
Mon- Friday Variable hours 6:00 am to 5:00 pm. 8 hour shifts
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
Mayo Clinic Finance
Join our talent community.
Join our global talent community to receive alerts when new life-changing opportunities become available.
If you want to know what it's really like at Mayo Clinic, just ask. You'll find that our pride–in where we work, and in what we do–is a common trait. You will also find a lot of inspiring stories about lives changed for the better.
Nurse Residency Program
The Nurse Residency Program (NRP) is for all nurses with less that 12 months of experience, to be completed within the first year. NRP provides a framework for a successful transition to a professional nurse by promoting educational and personal advancement.
As your career evolves, our compensation and benefits packages are designed to change with you — meeting needs now, and anticipating what comes next. We know that when Mayo Clinic takes care of you, you can take better care of our patients.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status, or disability status. Learn more about "EEO is the Law." Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Mayo Clinic provides reasonable accommodations to individuals with disabilities to increase opportunities and eliminate barriers to employment. If you need a reasonable accommodation in the application process; to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact HR Connect at 507-266-0440 or 888-266-0440.
Job offers are contingent upon successful completion of a post offer placement assessment including a urine drug screen, immunization review and tuberculin (TB) skin testing, if applicable.
Mayo Clinic is a not-for-profit organization and proceeds from Web advertising help support our mission. Mayo Clinic does not endorse any of the third party products and services advertised.
Advertising and sponsorship policy | Advertising and sponsorship opportunities
A single copy of these materials may be reprinted for noncommercial personal use only. "Mayo," "Mayo Clinic," "MayoClinic.org," "Mayo Clinic Healthy Living," and the triple-shield Mayo Clinic logo are trademarks of Mayo Foundation for Medical Education and Research.
© 1998-2023 Mayo Foundation for Medical Education and Research (MFMER). All rights reserved.