Skip to main content
Saved Jobs

Financial Clearance Call Center Rep - Remote

Job ID 167310BR Date posted 11/24/2021
  • La Crosse, Wisconsin
  • Full Time
  • Finance
Apply Now

Not ready to apply? Join our talent community

Why Mayo Clinic
Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2020-2021) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.

Position description
This role reports up through the Revenue Cycle Patient Access team. The Financial Counseling Contact Center (FCCCR) reports to the Patient Access Supervisor, and interacts with and responds to requests from patients, providers, insurance companies, OAM scheduling staff, the prior authorization team and others as needed. The FCCR is responsible for handling both incoming and outbound calls in a fast-paced call center environment. The FCCR will receive call transfers from Appointment Schedulers, Patient Account Services, and patients with financial questions related to appointments including but not limited to: charge estimates, pre-service payments including co-pays, co-insurance, and pre-service deposit amounts, as well as insurance and coverage information. The FCCR will be responsible for placing outbound calls to patients, providers, insurance companies, and other departments within our organization in an effort to resolve patient financial questions and resolve pre-payment obligations prior to or as follow up to patient appointments. Other responsibilities may include handling and resolving missing registration items via work queues, in basket messages, resolution of authorization from recovery activities, and coverage and guarantor related issues for hospital inpatient, outpatient, clinic, and emergency departments. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit's performance expectations.

Qualifications
Minimum Education: High School Diploma or GED required

Minimum Experience: 2+ years of relevant experience required

Additional Requirements include:

Ability to read and communicate effectively

Basic computer/keyboarding skills, intermediate mathematic competency

Good written and verbal communication skills

Knowledge of proper phone etiquette and phone handling skills

Additional qualifications
Position requires good verbal communication skills and the ability to work in a complex and patient-centered environment. Incumbents must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, and attention to detail. It is expected that staff are self-motivated, self-directed and highly organized and agree to promote a productive, collegial workplace. Staff should have the ability to prioritize work and handle a variety of tasks simultaneously. Belief in the mission and strong ethical conduct is essential. Knowledge of and experience using an Epic RC/EMR system is preferred.

Exemption status
Non-exempt

Compensation Detail
Required education, experience and tenure may be considered along with internal equity when job offers are extended. The hourly pay range is $19.46-$26.29 per hour.

Benefits eligible
Yes

Schedule
Full Time

Hours / Pay period
80

Schedule details
100% Remote can work from any site

Monday through Friday, 8:00am - 5:00pm Central Standard Time

Weekend schedule
No weekends

Remote
Yes

International Assignment
No

Site description
La Crosse, WI, is a city of 52,000 with a metro area of 120,000 in the Upper Mississippi River Valley, located between Minneapolis/St. Paul, MN, and Madison, WI. The area offers unlimited, four-season recreational opportunities (biking, golf, hiking the bluffs and cross-country/downhill skiing). We have a great family environment with safe and high-quality schools, including two universities and a technical college. There are sport events, a local symphony orchestra, theaters, children's museum and a civic center.

Recruiter
Veronica Bartz

EOE
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
Apply Now

Join Our Talent Community

Sign up, stay connected and get opportunities that match your skills sent right to your inbox

(Must be under 1MB)

Interested InSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.

  • Administration, La Crosse, Wisconsin, United StatesRemove
  • Business, La Crosse, Wisconsin, United StatesRemove
  • Finance, La Crosse, Wisconsin, United StatesRemove
  • Office & Administrative Support, La Crosse, Wisconsin, United StatesRemove

By submitting your information, you consent to receive email communication from Mayo Clinic.

Join our talent community.

Join our global talent community to receive alerts when new life-changing opportunities become available.

  • About Us

    About Us

    If you want to know what it's really like at Mayo Clinic, just ask. You'll find that our pride–in where we work, and in what we do–is a common trait. You will also find a lot of inspiring stories about lives changed for the better.

  • Nurse Training Programs

    Nurse Training Programs

    The Nurse Residency Program at Mayo Clinic Health System Northwest Wisconsin is a year-long education program that provides you an additional opportunity as a newly licensed nurse to develop your leadership skills and receive support during your transition from student nurse to competent professional nurse.

  • Benefits

    Benefits

    As your career evolves, our compensation and benefits packages are designed to change with you — meeting needs now, and anticipating what comes next. We know that when Mayo Clinic takes care of you, you can take better care of our patients.

Equal opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status, or disability status. Learn more about "EEO is the Law." Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Reasonable accommodations

Mayo Clinic provides reasonable accommodations to individuals with disabilities to increase opportunities and eliminate barriers to employment.  If you need a reasonable accommodation in the application process; to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact HR Connect at 507-266-0440 or  888-266-0440.

Job offers

Job offers are contingent upon successful completion of a post offer placement assessment including a urine drug screen, immunization review and tuberculin (TB) skin testing, if applicable.

Advertising

Mayo Clinic is a not-for-profit organization and proceeds from Web advertising help support our mission. Mayo Clinic does not endorse any of the third party products and services advertised.

Advertising and sponsorship policy | Advertising and sponsorship opportunities

Reprint permissions

A single copy of these materials may be reprinted for noncommercial personal use only. "Mayo," "Mayo Clinic," "MayoClinic.org," "Mayo Clinic Healthy Living," and the triple-shield Mayo Clinic logo are trademarks of Mayo Foundation for Medical Education and Research.

Any use of this site constitutes your agreement to the Terms and Conditions and Privacy Policy linked below.

Terms and Conditions | Privacy Policy | Notice of Privacy Practices | Notice of Nondiscrimination

© 1998-2021 Mayo Foundation for Medical Education and Research (MFMER). All rights reserved.

Top