Mayo Clinic Healthcare in London has an immediate opening for a bank Medical Secretary. Remote working may be available once training is completed. This position is a critical member of our healthcare team, ensuring the continued provision of high-quality secretarial and administrative support within a complex, multispecialty medical facility. This role involves managing patient appointments, liaising with patients, hospital staff, and other service users, as well as providing comprehensive secretarial support to designated healthcare professionals. You will be required to maintain confidentiality while managing sensitive information and deliver exceptional service through various communication channels.

Key Responsibilities

Secretarial Support:

Provide full secretarial support to a variety of practices as requested by the Practice Manager, including letter production, reports, and other clinical documentation while maintaining strict confidentiality

Manage correspondence and telephone contacts professionally and efficiently, ensuring prompt and accurate responses

Appointment Management:

Independently create and schedule appointments within the electronic medical record system, ensuring accuracy and thoroughness

Receive new patient referrals and arrange relevant appointments in a timely manner, coordinating with various departments as necessary

Advise patients regarding co-payments, referral authorisations, and/or pre-service deposits to ensure funding is in place for visits or procedures

Patient Coordination:

Register new patients and update existing patient records, maintaining accuracy and attention to detail

Facilitate patient visits by responding to patient needs and coordinating care internally and externally

Arrange investigations and obtain test results using Mayo data systems, escalating abnormal or urgent results to consultants promptly

Interdepartmental and External Liaison:

Interact professionally with healthcare professionals, referring providers, allied health staff and patients, ensuring dignity and respect in all interactions

Maintain effective working relationships with personnel within and outside Mayo Clinic, including external service users, volunteers, and visitors

Documentation and Record Management:

Coordinate outside medical records, imaging, lab results, etc., ensuring all necessary information is available to providers

Maintain and file accurate patient records, preparing relevant clinic notes prior to outpatient clinics

Ensure follow-up documentation, such as progress notes, is sent to referring agencies or individuals in a timely manner

Policy Compliance and System Navigation:

Interpret and apply Mayo policies regarding scheduling criteria and medical need appropriately

Navigate multiple systems simultaneously to service inquiries and manage scheduling workflows efficiently

Minimum Education and/or Experience Required:

General Certificate of Secondary Education (GCSE’s)

Previous medical secretarial experience (at least 3 years preferably in the private sector)

Additional Experience and/or Qualifications:

Completion of a Medical Terminology course is preferred

Qualified candidates must be customer-focused, service-oriented, and possess strong verbal and written communication skills

Ability to troubleshoot, problem-solve, and balance conflicting demands independently

Demonstrated ability to work effectively in a fast-paced team environment, managing difficult and emotional situations with calmness and empathy

Strong attention to detail, accurate typing, and letter proofreading skills

Proficiency in systems such as Word, Outlook, CRM

Basic understanding of insurance terminology

Experience working in a variety of specialties

Must be fluent in English and have the right to work in the United Kingdom