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Access & Navigation Specialist - Limited Tenure - Mankato - Full Time

Job ID 158983BR Date posted 08/07/2021
  • Mankato, Minnesota
  • Part Time
  • Volunteer Services
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When you’re a part of Mayo Clinic, diversity is about opening up to unconventional ideas that create better outcomes, while recognizing colleagues' unique contributions. Become part of the legacy that embraces these differences and enables us to provide the best care to patients from all over the world.

Position description
This role represents Mayo Clinic as one of the first contact points a patient or visitor will complete upon arriving to campus and is a critical team member in facilitating patient visits. The Navigator provides excellent customer service while establishing and maintain a pleasant and helpful relationship for patients, visitors, and other Mayo Clinic personnel. In addition to providing overall presence, the Navigator may greet patients and visitors and assist in navigation, verify patient appointments, communicate with colleagues within the practice to gather appointment details, understand and enforce the institutional visitor policy, following designated screening script and process flows, and enforce entrance utilization and related policies (ex: masking, badging). The Navigator primarily works at patient designated buildings to ensure policy enforcement and to monitor patient and visitor flow within the building. Job responsibilities also include communicating effectively with patients, visitors and Mayo Clinic colleagues and de-escalating conflict or stressful situations. This role may have view only access to the electronic medical record to support verifying information.

Qualifications
A high school diploma or equivalent is required. One year of customer service experience required. Requires effective communication, strong problem solving and conflict management skills. Must be able to adapt to unpredictable situations and stress. Works varied hours which may include days, evenings, days/evenings, holidays and weekends with rotating days off.

Additional qualifications
Previous hospital or clinical experience is preferred. Previous customer facing roles preferred.

License or certification



Exemption status
Non-exempt

Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $15.97 per hour.

Benefits eligible
Yes

Schedule
Part Time

Hours / Pay period
40 hours every two week pay period

Schedule details
This position is temporary with an anticipated end date of 3/31/2022 with the possibility to be extended.


Various shifts available including evenings and weekends.

Weekend schedule
Various shifts depending on department needs.

Remote
No

Site description
Mankato is one of the largest cities in southern MN and has earned several livability awards. Mankato's economic growth leads Minnesota and is among the top in the nation. The city has a contiguous population area of 96,740 and 1.6 million people live within 60 miles of Mankato. Greater Mankato is centrally located in south central Minnesota, nestled in the scenic beauty of the Minnesota River Valley, with convenient access to Minneapolis-St. Paul just one hour away.

Recruiter
Robin Canion

EOE
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
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