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Officer - Control Room

Job ID 193659BR Date posted 11/22/2022
  • Phoenix, Arizona
  • Supplemental/On-call/Per Diem
  • Security
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Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2022-2023) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

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Position description
-Security Communication Officers perform work of routine difficulty in the operation of a central alarm station using computers and various communications equipment, initiating proper response for emergency and non-emergency situations. -Operate and monitor a wide array of moderately complex computer driven equipment, including systems for life safety, security panic alarms/access control, closed circuit television and building automation systems. These tasks call for hands-on alarm programming and system software troubleshooting. -Receive emergency and non-emergency calls for security service and medical assistance. -Dispatch security officers and facilities personnel using two way radio or telephone. -Prioritize calls and initiate appropriate action, based on incident and importance. -Query callers to obtain detailed incident information, record all officer duties and activities via detailed activity reporting system, Act-Track and maintain a detailed TMA work order system for facilities personnel. -Notify appropriate managers or supervisors of critical alarm conditions on a 24-hour basis.

-A high school diploma or GED equivalent.
-Two years of security and/or facilities communication center experience required.
-College degree will substitute for experience.

Additional qualifications
-Experience with Windows 95 or NT a must.
-Should have working knowledge of CCTV, Security and Facilities systems and the ability to manage alarm dispatching and the facilitation of equipment work orders.
-Must be a problem solver and maintain the ability to make sound decisions without direct supervision during stressful situations. The proper candidate will be detail oriented, mission driven and be able to continuously multi-task. Proper self-motivational as well as organizational skills are a must.
-Effective human relation skills are required for interacting with all levels of Mayo staff, physicians and customers.
-Demonstrates behaviors consistent with those identified as Mayo Core Principles.

License or certification

Exemption status

Compensation Detail
$20.85 - $28.15 / hour

Benefits eligible

Supplemental/On-call/Per Diem

Hours / Pay period

Schedule details
The objective of this supplemental role is to fill unscheduled openings in the Arizona Security Operations Center schedule. By nature of being a supplemental you may work various shifts throughout a given work week or month. The shift will be in 8 hour increments with possibility for extension to 12 hours.

Weekend schedule
Weekend work is possible if you request to work an open weekend shift, these shifts are 12 hours in duration.

International Assignment

Site description
Over the next four years, Mayo Clinic is making significant investments in both the physical and technological future of health care, through doubling the size of the Mayo Clinic campus in Phoenix, inclusive of practice, education, and research activities. Mayo Clinic's campuses in Arizona are located in Phoenix and Scottsdale, in the beautiful Sonoran Desert. The region is known as the Valley of the Sun, a metropolitan area with more than 4 million residents in 25 cities and towns.

With Phoenix being the fifth largest city in the nation, this sunny "desert metropolis" offers the amenities of a big city in the midst of a strikingly beautiful, rugged, southwest landscape.

Scottsdale frequently earns praise as a highly desirable place to live. The city's more than 200,000 residents enjoy a vibrant mix of culinary hot spots, arts and entertainment, professional and collegiate sports teams, and community resources. The region's desert climate promotes an outdoor lifestyle with a full complement of sports and recreation.

Stephanie Brackey

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status, or disability status. Learn more about "EEO is the Law." Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

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Job offers

Job offers are contingent upon successful completion of a post offer placement assessment including a urine drug screen, immunization review and tuberculin (TB) skin testing, if applicable.


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