Why Mayo Clinic
Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2022-2023) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.

Position description
The Team Lead-Lab Support Services functions as an interdisciplinary team member that performs a wide range of services in the clinic and hospital-based laboratories. Assists the Lab Support Services Supervisor in providing technical and leadership support in assigned lab area such as phlebotomy, specimen collections, central processing, and/or lab call center. Performs sample collections, specimen processing, call center duties, scheduling functions, desk duties, and other job-related duties as assigned. Orients and trains new staff, other allied health staff, or students. Assures that age-appropriate care is delivered for population served. Provides technical direction and assistance, workflow coordination, troubleshooting, and problem resolution. Assists in educational development of staff, in maintaining training files, and assists in the completion of annual competencies for work unit. Assists with personnel issues that arise in daily operations. Assists with the development, implementation, and review of training content, standard operating procedures, workflow changes, and research protocols. Coordinates and sets priorities for collections, completion of assignments, processing, receipt, and tracking of specimens and workflows. Develops, designs, and monitors logs for tracking purposes. Assists with auditing all lab support services staff performance and training daily and monthly. Maintains and stocks supply inventory and uses from several applications/sources for ordering. Assists with quality management, data analysis, regulatory compliance, and implementing new services. Demonstrates leadership skills and must be able to work independently as well as a team environment. Must use critical thinking skills and ensure that all services are in strict adherence to established directions and guidelines in SOPs. Performs duties in a professional and ethical manner and employs professional conduct and appearance in the performance of duties. Develops/uses proper professional communication skills with staff, patients, and families as well as proper technique and etiquette for answering the telephone and providing information. Must be fluent in multiple computer systems and applications. The individual must demonstrate confidentiality and trustworthiness as well as deal effectively with people in stressful situations.



Qualifications
High School diploma or GED required. Completion of a phlebotomy, medical assisting, or equivalent program. Minimum of 4 years of clinical lab experience such as phlebotomy, specimen processing, medical assisting, or combination thereof, or an Associate’s degree in related science and 2 years of clinical lab experience.


Additional qualifications
Must exhibit excellent organizational, communication, critical thinking, and problem-solving capabilities. Strong multi-tasking skills and attention to detail. Must be comfortable confidently and professionally directing the workflow of a large and diverse team. Prior leadership experience is preferred. Must have computer, medical terminology, and prior experience in clinical laboratory environment. Must have effective oral, written, listening, and coaching skills. Must be flexible to scheduling or workflow changes due to operational needs.

License or certification
Phlebotomy or medical assisting certification from a nationally recognized organization such as ASCP, AMT, or NCA or other certification pertinent to the laboratory field as required by specific laboratory specialty.



Exemption status
Non-exempt

Compensation Detail
$20.64 - $29.12/ hour

Benefits eligible
Yes

Schedule
Full Time

Hours / Pay period
80

Schedule details
TBD

Weekend schedule
TBD

Remote
No

International Assignment
No

Site description
Over the next four years, Mayo Clinic is making significant investments in both the physical and technological future of health care, through doubling the size of the Mayo Clinic campus in Phoenix, inclusive of practice, education, and research activities. Mayo Clinic's campuses in Arizona are located in Phoenix and Scottsdale, in the beautiful Sonoran Desert. The region is known as the Valley of the Sun, a metropolitan area with more than 4 million residents in 25 cities and towns.

With Phoenix being the fifth largest city in the nation, this sunny "desert metropolis" offers the amenities of a big city in the midst of a strikingly beautiful, rugged, southwest landscape.

Scottsdale frequently earns praise as a highly desirable place to live. The city's more than 200,000 residents enjoy a vibrant mix of culinary hot spots, arts and entertainment, professional and collegiate sports teams, and community resources. The region's desert climate promotes an outdoor lifestyle with a full complement of sports and recreation.

Recruiter
Mary Ricci

EOE
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.