Skip to main content
Saved Jobs

Desk Operations Specialist - Multiple Departments Multiple Openings

Job ID 300186 Date posted 04/01/2023
  • Rochester, MN
  • Full Time
  • Desk Operations
Apply Now

Not ready to apply? Join our talent community


This posting is for applicants external to Mayo Clinic only. Internal candidates please search for Desk Operation Specialist in the internal candidate zone.

Desk Operations Specialists (formerly known as Clinical Assistants) work with physicians and other health care professionals to anticipate and respond directly to patient needs and the requests of the health care team.

You will be responsible for coordinating the details of the patient's visit by:

  • Serving as a direct contact and resource to the patient
  • Preparing the patient for their appointment by performing check-in procedures and rooming for providers
  • Collecting patient vitals and completing pre-examination record information
  • Scheduling follow-up appointments
  • Managing the flow of patient material
  • Communicating scheduling delays or changes
  • Assist with wayfinding
  • Performing additional direct patient care duties as needed

Click to watch a short video to learn more about the opportunity to join Mayo Clinic as a Desk Operations Specialist

Position is 100% on-site. Desk Operations has various Desk Operations Specialist positions available in multiple locations, schedules and shifts are dependent upon position availability at any given time.  Applicants are not applying for a specific area.  Qualified applicants are pooled for consideration by any/all active hiring managers.


Required Qualifications :
High school diploma/GED and minimum two years’ customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician's office, appointment scheduler or retail/ service industry; OR Associate’s Degree.

 Additional Qualifications :
•    Excellent communication and interpersonal skills
•    Superior customer service skills
•    Desire to work in team environment
•    Computer skills including Windows-based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications.
•    Problem solving and decision-making skills
•    Ability to multi-task and prioritize
•    Adaptable to change

Individuals that have not completed a Medical Terminology course will be required to successfully complete a Medical Terminology course within six months of employment. Must be willing to adjust work schedules in response to department or clinical needs. Basic Life Support (BLS) may be required in some areas. Individuals may also need to complete additional coursework upon hire.

ADDITIONAL CONSIDERATIONS: Must be able to tolerate walking, standing, sitting for up to 8 hours. Must be able to occasionally push/pull 75 pounds. Must be able to occasionally lift 50 pounds without assistance, to assist patients.

Exemption Status


Compensation Detail


Benefits Eligible



Full Time

Hours/Pay Period


Schedule Details

Monday through Friday day shifts: 8 hour shifts between the hours of 6am-6pm (or later dependent on department). Most departments will rotate shifts. Position is 100% on-site.

Weekend Schedule

Limited when needed.

International Assignment



Brianna Hanna

Department Title

Midwest Practice Admin Svcs
Apply Now

Join Our Talent Community

Sign up, stay connected and get opportunities that match your skills sent right to your inbox

(Must be under 1MB)

Interested InSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.

  • Office Support, Rochester, Minnesota, United StatesRemove
  • Patient Care - Other, Rochester, Minnesota, United StatesRemove

By submitting your information, you consent to receive email communication from Mayo Clinic.

Join our talent community.

Join our global talent community to receive alerts when new life-changing opportunities become available.

  • About Us

    About Us

    If you want to know what it's really like at Mayo Clinic, just ask. You'll find that our pride–in where we work, and in what we do–is a common trait. You will also find a lot of inspiring stories about lives changed for the better.

  • Nurse Residency Program

    The Nurse Residency Program (NRP) is for all nurses with less that 12 months of experience, to be completed within the first year. NRP provides a framework for a successful transition to a professional nurse by promoting educational and personal advancement.

  • Benefits


    As your career evolves, our compensation and benefits packages are designed to change with you — meeting needs now, and anticipating what comes next. We know that when Mayo Clinic takes care of you, you can take better care of our patients.

Equal opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status, or disability status. Learn more about "EEO is the Law." Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Reasonable accommodations

Mayo Clinic provides reasonable accommodations to individuals with disabilities to increase opportunities and eliminate barriers to employment.  If you need a reasonable accommodation in the application process; to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact HR Connect at 507-266-0440 or  888-266-0440.

Job offers

Job offers are contingent upon successful completion of a post offer placement assessment including a urine drug screen, immunization review and tuberculin (TB) skin testing, if applicable.


Mayo Clinic is a not-for-profit organization and proceeds from Web advertising help support our mission. Mayo Clinic does not endorse any of the third party products and services advertised.

Advertising and sponsorship policy | Advertising and sponsorship opportunities

Reprint permissions

A single copy of these materials may be reprinted for noncommercial personal use only. "Mayo," "Mayo Clinic," "," "Mayo Clinic Healthy Living," and the triple-shield Mayo Clinic logo are trademarks of Mayo Foundation for Medical Education and Research.

Any use of this site constitutes your agreement to the Terms and Conditions and Privacy Policy linked below.

Terms and Conditions | Privacy Policy | Notice of Privacy Practices | Notice of Nondiscrimination

© 1998-2023 Mayo Foundation for Medical Education and Research (MFMER). All rights reserved.