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Desk Operations Specialist - Therapeutic Apheresis

Job ID 194413BR Date posted 12/03/2022
  • Rochester, Minnesota
  • Part Time
  • Benefit Eligible
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Overview

At Mayo Clinic, you will become a vital member of a dynamic team at one of the world's most exceptional health care institutions. Our Nursing Care Model combines Relationship-Based Care with an evidence-based approach. This allows for a stronger connection between patient and caregiver, and a more individualized, appropriate type of care. You will also discover a culture of teamwork, professionalism and mutual respect, and—most importantly—a life-changing career.

Job Description

CityRochester

StateMinnesota

DepartmentLaboratory Medicine & Pathology

Description: Why Mayo Clinic
Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2022-2023) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.

Position description
The desk operations specialist (DOS) facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allows care providers to focus on patient care by coordinating details of patient visits, which can include: coordinating complex appointment schedules and daily activities of the care providers in a multispecialty medical practice, preparing patients, completing pre-examination record information, managing the flow of patient materials. Obtains or verifies patient demographics, medical insurance information, and properly advises patients of scheduling delays or changes to the appropriate individuals, and serves as a direct contact and resource to the patient. Schedules and reschedules tests/consults requests from various venues of communication. Performs related administrative duties such as processing ABN forms, insurance verification, as well as processes patient appointment communications and related materials. Able to navigate through multiple electronic applications and devices, medical equipment, examples include iPad/tablets, Text Reminder Notifications, and assisting patients in using Kiosks.

This role may also support access and navigation activities, including greeting patients and visitors, assisting in navigation, verifying patient appointments and/or visitor status in the EHR, and following designated screening scripts and process flows. Additionally, the DOS working in access and navigation is responsible for understanding and enforcing entrance utilization and related policies (ex: masking, badging) and engaging security, nursing and other multidisciplinary team members as needed. May also be responsible for ensuring policy enforcement and monitoring patient and visitor flow within the building. Effective communication, excellent customer service, and conflict de-escalation skills are required.

This role requires flexibility which may include cross-coverage and travel depending on location. Must be willing to adjust work schedules in response to department or clinical needs.

The Desk Operations Specialist in the Therapeutic Apheresis Treatment Unit (TATU) is accountable to the coordination of the Therapeutic Apheresis activities by maintaining communication pathways with numerous individuals (e.g. research coordinators, physicians, desk operation personnel, nursing, etc.) throughout the Mayo campus and the general public. They manage patient scheduling, billing, record keeping and maintain supplies and inventory for donor and therapeutic procedures. They allow care providers to focus on patient care by coordinating the details for the patient visit by preparing the patient, taking vital signs and preparing blood cell separator machines.

Qualifications
High school diploma/GED and minimum two years’ customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician's office, appointment scheduler or retail/ service industry; OR Associate’s Degree. Individuals without relevant medical education or medical experience will be required to successfully complete a Medical Terminology course within six months of employment.

Additional qualifications
Associate's Degree and coursework in a healthcare related field is preferred (e.g., Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist or comparable). Exposure to electronic health record preferred. Ability to work independently, be goal-directed and have strong organizational skills. Effectively multitask without compromising quality. Ability to comprehend and excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications. Ability to communicate with individuals and small groups with credibility and confidence. Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy and maintain positive communication during a rapidly changing/dynamic environment. Turn problems into opportunities by developing innovative and creative solutions. Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities. Must be willing to adjust work schedules in response to department or clinical needs. Able to manage and prioritize tasks simultaneously while working directly with patients who may exhibit diverse needs. Individuals may also need to complete additional coursework upon hire.

License or certification
Must maintain Basic Cardiac Life Support (BLS) competency.

Exemption status
Non-exempt

Compensation Detail
$19.52 - $27.38 / hour

Benefits eligible
Yes

Schedule
Part Time

Hours / Pay period
40

Schedule details
Rotating 8 and 10 hour shifts. Currently hours of unit operation are Monday - Friday 6:30 AM - 5:00 PM

Weekend schedule
Currently the Desk Operations Specialist is not scheduled any weekend shifts

International Assignment
No

Site description
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.

Recruiter
Jeffrey Eigenheer

EOE
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
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Career Path

Mayo Clinic offers many different nursing career opportunities to meet the needs of nursing professionals with a variety of educational and work experiences.

Whether you have a vocational certificate, or an associate, bachelor's, master's or doctoral degree, Mayo Clinic's multidisciplinary, team-oriented work environment presents opportunities that are rarely experienced elsewhere.

High School Diploma/Vocational Degree

  • Health Unit Coordinator
  • Surgical Core/Sterilization Technician
  • Patient Care/Nursing Assistant or Technician
  • Emergency Department Technician
  • IV Technician
  • Urology Technician
  • Licensed Practical Nurse
  • Medical Assistant
  • Associate Degree
  • Registered Nurse
  • Certified Surgical Technologist

Bachelor's Degree

  • Certified Surgical Assistant
  • Clinical Resource Nurse
  • Nursing Research
  • Social Worker
  • Registered Nurse
  • Nurse Supervisor
  • Nurse Manager

Graduate Degree

  • Nursing Education Specialist
  • Nurse Scientist
  • Clinical Nurse Specialist
  • Nurse Practitioner
  • Certified Registered Nurse Anesthetist
  • Nurse Leadership
  • Social Worker

Benefits

  • Pension & 403(b)/401(k) Match

  • Continuing Medical Education

  • Paid Time Off & Disability

  • Relocation Assistance

  • Choose From a Wide Number of Specialties and Settings

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News

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  • Nursing

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*The observation program does not meet clinical hours needed for school.

*Post-undergraduates do not qualify for this program.

*The Department of Nursing is not a participant in this program.

Equal opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status, or disability status. Learn more about "EEO is the Law." Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Reasonable accommodations

Mayo Clinic provides reasonable accommodations to individuals with disabilities to increase opportunities and eliminate barriers to employment.  If you need a reasonable accommodation in the application process; to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact HR Connect at 507-266-0440 or  888-266-0440.

Job offers

Job offers are contingent upon successful completion of a post offer placement assessment including a urine drug screen, immunization review and tuberculin (TB) skin testing, if applicable.

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