Skip to main content
Saved Jobs

Desk Operations Specialist

Job ID 161608BR Date posted 09/15/2021
  • Rochester, Minnesota
  • Full Time
  • Desk Operations
Apply Now

Not ready to apply? Join our talent community

Why Mayo Clinic
Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2020-2021) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.




Position description
This posting is for applicants external to Mayo Clinic only. Internal candidates please search for Desk Operation Specialist in the internal candidate zone.

Desk Operations has various Desk Operation Specialist positions available in multiple locations, schedules and shifts are dependent upon position availability at any given time. Applicants are not applying for a specific area. Qualified applicants are pooled for consideration by any/all active hiring managers.

Desk Operations Specialists work with physicians and other health care professionals to anticipate and respond to patient needs and the requests of the health care team.
You will be responsible for coordinating the details of the patient's visit by:
  • Scheduling appointments
  • Preparing the patient for their appointment
  • Completing pre-examination record information
  • Managing the flow of patient material
  • Communicating scheduling delays or changes
  • Serving as a direct contact and resource to the patient
This role may also support access and navigation activities, including greeting patients and visitors, assisting in navigation, verifying patient appointments and/or visitor status in the EHR, and following designated screening scripts and process flows.




Qualifications
High school diploma or GED and one year of customer service experience required, such as administrative, physician's office, appointment scheduler or retail/service industry.

Individuals that have not completed a Medical Terminology course will be required to successfully complete a Medical Terminology course within six months of employment.




Additional qualifications
• Excellent communication and interpersonal skills
• Superior customer service skills
• Desire to work in team environment
• Computer skills including Windows-based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications.
• Problem solving and decision-making skills
• Ability to multi-task and prioritize
• Adaptable to change

Must be willing to adjust work schedules in response to department or clinical needs. Basic Life Support (BLS) may be required in some areas. Individuals may also need to complete additional coursework upon hire.

Associate's Degree and coursework in a healthcare related field is preferred. Exposure to electronic health record preferred.


Exemption status
Non-exempt

Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $18.64 per hour.

Benefits eligible
Yes

Schedule
Full Time

Hours / Pay period
Variable

Schedule details
Monday through Friday: 8 hour shifts between the hours of 6am-6pm (or later dependent on department). Most departments will rotate shifts.


Weekend schedule
Limited but when needed

Remote
No

Site description
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.

Recruiter
Brianna Hanna

EOE
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
Apply Now

Join Our Talent Community

Sign up, stay connected and get opportunities that match your skills sent right to your inbox

(Must be under 1MB)

Interested InSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.

  • Office & Administrative Support, Rochester, Minnesota, United StatesRemove

By submitting your information, you consent to receive email communication from Mayo Clinic.

Join our talent community.

Join our global talent community to receive alerts when new life-changing opportunities become available.

  • About Us

    About Us

    If you want to know what it's really like at Mayo Clinic, just ask. You'll find that our pride–in where we work, and in what we do–is a common trait. You will also find a lot of inspiring stories about lives changed for the better.

  • Nurse Training Programs

    Nurse Training Programs

    The Nurse Residency Program at Mayo Clinic Health System Northwest Wisconsin is a year-long education program that provides you an additional opportunity as a newly licensed nurse to develop your leadership skills and receive support during your transition from student nurse to competent professional nurse.

  • Benefits

    Benefits

    As your career evolves, our compensation and benefits packages are designed to change with you — meeting needs now, and anticipating what comes next. We know that when Mayo Clinic takes care of you, you can take better care of our patients.

Equal opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status, or disability status. Learn more about "EEO is the Law." Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Reasonable accommodations

Mayo Clinic provides reasonable accommodations to individuals with disabilities to increase opportunities and eliminate barriers to employment.  If you need a reasonable accommodation in the application process; to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact HR Connect at 507-266-0440 or  888-266-0440.

Job offers

Job offers are contingent upon successful completion of a post offer placement assessment including a urine drug screen, immunization review and tuberculin (TB) skin testing, if applicable.

Advertising

Mayo Clinic is a not-for-profit organization and proceeds from Web advertising help support our mission. Mayo Clinic does not endorse any of the third party products and services advertised.

Advertising and sponsorship policy | Advertising and sponsorship opportunities

Reprint permissions

A single copy of these materials may be reprinted for noncommercial personal use only. "Mayo," "Mayo Clinic," "MayoClinic.org," "Mayo Clinic Healthy Living," and the triple-shield Mayo Clinic logo are trademarks of Mayo Foundation for Medical Education and Research.

Any use of this site constitutes your agreement to the Terms and Conditions and Privacy Policy linked below.

Terms and Conditions | Privacy Policy | Notice of Privacy Practices | Notice of Nondiscrimination

© 1998-2021 Mayo Foundation for Medical Education and Research (MFMER). All rights reserved.

Top