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DONOR SVC TECH I

Job ID 175585BR Date posted 03/11/2022
  • Rochester, Minnesota
  • Full Time
  • Benefit Eligible
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Overview

As a Mayo Clinic DONOR SVC TECH I, you will become a vital member of a dynamic team at one of the world's most exceptional health care institutions. Our Nursing Care Model combines Relationship-Based Care with an evidence-based approach. This allows for a stronger connection between patient and caregiver, and a more individualized, appropriate type of care. You will also discover a culture of teamwork, professionalism and mutual respect, and—most importantly—a life-changing career.

Job Description

CityRochester

StateMinnesota

DepartmentLaboratory Medicine & Pathology

Description: Why Mayo Clinic
Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2021-2022) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.

Position description
Core Responsibilities Include: Donor Recruitment: Telephone recruitment of volunteer blood donors, coordinating multiple appointment schedules based on patient blood product usage and inventory needs. Donor Evaluation and Assessment: Understanding and applying extensive donor criteria which includes medical history, travel locations and lifestyle questions, and regulations of numerous accrediting agencies to ensure patient/donor confidentiality ;and ensuring a safe blood supply for transfusion. Comply with current Good Manufacturing Practices (cGMPs) for manufacturing of blood products to meet quality and safety standards for patient transfusion by following SOP (standard operating procedure) for 1) Obtaining or verifying patient/donor demographics, 2) registration of donors, performing point of care testing and related quality controls. Donor Collection: Following SOP in using aseptic technique to collect unit of blood or blood components, monitoring both the equipment and donors and providing care to donors or patients who have mild, moderate, or severe adverse reactions. Supporting Activities: Proficient use of donor software systems, proficient use and QC of equipment and products, ordering and maintaining work unit supplies. Demonstrates excellence in customer service and public relations to promote a positive, professional image of the Mayo Clinic Blood Donor Center. Demonstrates a commitment to Mayo's culture of safety (pay attention to detail, communicate clearly, have a questioning and receptive attitude, hand-off effectively, support each other). Donor Service Technicians must successfully complete a 6-month training course and pass competency evaluations. This training includes classroom instruction, written examinations, and on-the-job training.

Qualifications
High School Diploma or GED and one year of telemarketing, call center:, or customer service experience (appointment scheduler or retail/service industry) and six months vascular access experienc;e as a Phlebotomist, VAT Tech, IV Tech, Blood Donor Tech or , have completed an accredited phlebotomy program.

Additional qualifications
Associate's Degree and coursework in a healthcare related field is preferred. Requires computer skills (i.e., Windows-based applications and intranet/internet use) with the ability to key board.

Ability to work independently; be goal directed and have strong organizational skills. Effectively multitask without compromising quality. Excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications. Ability to communicate with individuals and small groups with credibility and confidence. Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy and maintain positive communication. Turn problems into opportunities by developing innovative and creative solutions. Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities, and convey an impression which reflects favorably upon the Mayo Blood Donor Program and Mayo Clinic. Must be flexible as well as easily adapt to a changing work environment which w}II require ongoing maintenance of job-related skills/activities.

Internal applicants should attach their three most recent performance appraisals.

License or certification
Basic Cardiac Life Support (BCLS). Individuals without BCLS will be required to successfully complete the course within 6 months of employment.

Exemption status
Non-exempt

Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $17.70 per hour.

Benefits eligible
Yes

Schedule
Full Time

Hours / Pay period
80

Schedule details
Monday through Friday, day shifts, variable start times

Weekend schedule
No weekends

International Assignment
No

Site description
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.

Recruiter
Angela Roberts

EOE
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
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Career Path

Mayo Clinic offers many different nursing career opportunities to meet the needs of nursing professionals with a variety of educational and work experiences.

Whether you have a vocational certificate, or an associate, bachelor's, master's or doctoral degree, Mayo Clinic's multidisciplinary, team-oriented work environment presents opportunities that are rarely experienced elsewhere.

High School Diploma/Vocational Degree

  • Health Unit Coordinator
  • Surgical Core/Sterilization Technician
  • Patient Care/Nursing Assistant or Technician
  • Emergency Department Technician
  • IV Technician
  • Urology Technician
  • Licensed Practical Nurse
  • Medical Assistant
  • Associate Degree
  • Registered Nurse
  • Certified Surgical Technologist

Bachelor's Degree

  • Certified Surgical Assistant
  • Clinical Resource Nurse
  • Nursing Research
  • Social Worker
  • Registered Nurse
  • Nurse Supervisor
  • Nurse Manager

Graduate Degree

  • Nursing Education Specialist
  • Nurse Scientist
  • Clinical Nurse Specialist
  • Nurse Practitioner
  • Certified Registered Nurse Anesthetist
  • Nurse Leadership
  • Social Worker

Benefits

  • Pension & 403(b)/401(k) Match

  • Continuing Medical Education

  • Paid Time Off & Disability

  • Relocation Assistance

  • Choose From a Wide Number of Specialties and Settings

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Equal opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status, or disability status. Learn more about "EEO is the Law." Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Reasonable accommodations

Mayo Clinic provides reasonable accommodations to individuals with disabilities to increase opportunities and eliminate barriers to employment.  If you need a reasonable accommodation in the application process; to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact HR Connect at 507-266-0440 or  888-266-0440.

Job offers

Job offers are contingent upon successful completion of a post offer placement assessment including a urine drug screen, immunization review and tuberculin (TB) skin testing, if applicable.

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