Emergency Medical DispatcherJob ID 303369 Date posted 04/20/2023
- Rochester, MN
- Full Time
- Ambulance Services
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Coordinates emergent and non-emergent requests for Mayo Clinic Ambulance Service, which includes Mayo Clinic Ambulance, Mayo One Airplane, and Mayo One helicopter patient transportation services to and from the Mayo Clinic Medical Center as well as out of system transportation. Receives and coordinates radio and telephone communications into the Emergency Department (ED) at Saint Marys and Methodist Campuses. Coordinates advanced notification of patient arrival information to appropriate areas within Mayo Clinic Medical Center. Provides 911 caller pre-arrival instructions for Mayo Clinic Ambulance and for other counties within Minnesota and Wisconsin. Activates Acute Stroke Team, Cath/Stemi Team, ED Resuscitation Team, Family Activated Pediatric Response Team (PRRT) and Trauma Team for the Mayo Clinic Medical Center.
High school diploma/GED. One year of customer service, call center or dispatching experience.
EMT certification or medical experience is preferred. Working knowledge of radio communications. Basic computer knowledge. Excellent communication skills.
License or Certification
Current AHA Health Care Provider CPR certifications required. Must be certified in Emergency Medical Dispatch (EMD) at the time of hire or become certified within the first three months of employment. The Emergency Communication Center will assist applicants that are not currently certified in Emergency Medical Dispatch to obtain their certification after hire.
Education, experience and tenure may be considered along with internal equity when job offers are extended.; $26.12 - $39.18 / hour.
Dependent upon openings at the time of offer. Shifts are 12 hours. Day, Night and rotation shifts typically available.
Typically every other weekend.
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
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