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Event Support Specialist I

Job ID 186336BR Date posted 08/05/2022
  • Rochester, Minnesota
  • Full Time
  • Media Support Services
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Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2022-2023) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

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Position description
Provides operational support to Mayo Clinic multi-media systems and customers, including but not limited to: equipment trouble-shooting; deliveries and setup; basic equipment maintenance; multi-media technology displays; support for on and off campus multi-media events; audio and video systems; audience response system operations, studio and single camera operation that may include patient procedures, floor director support, video conference directing, and basic video network technologies. Provides and manages the planning and coordination for internal and external events in designated areas of responsibility, which may include customer support, videoconferencing, meeting support and production. May provide troubleshooting and help-desk support for Media Support Services customers, master control operations, off-campus multi-media event support, live and post-video production services (e.g. lighting, audio, recording, directing, editing and media duplication for internal and external use; and on-call support for video-on-demand. Participates in the room design and audiovisual equipment purchases by making recommendations. Utilizes and demonstrates proficiency in all types of recording modalities (e.g. tape, hard drive, remote server, and webcast capture stations). Incumbents are expected to stay current in all existing and emerging presentation technologies (hardware, software, equipment, etc.) and will be required to complete job-related mandatory training and education requirements. May provide training and mentorship to other event support team members as directed by MSS leadership. May assist in other job related responsibilities as determined by workload and manager. This position requires adherence to the Mayo confidentiality policy. The incumbent is required to work extended hours including early mornings, evenings, and weekends. Hours will vary to meet the requirements of the job. The incumbent must be able to travel.

High School Diploma/GED and seven (7) years of professional employment experience in daily operations within a multi-media or audiovisual/videoconference facility.

Additional qualifications
Associate’s degree in Media, Business Communication or technically related field and five (5) years of professional employment experience in daily operations within a multi-media support facility; Or, a Bachelor’s degree in Media, Business Communications or technically related field and three (3) years of professional employment experience in daily operations within a multi-media support facility preferred. Demonstrated proficiency with MAC & PC computer platforms, operating systems, and Microsoft Office products. Demonstrated proficiency and ability to learn software and technologies for job tracking, trouble ticket reporting, audience response systems, video network control software, and remote access. Demonstrated ability to work independently and problem solve complex issues.

Exemption status

Compensation Detail
$26.61 - $35.93 / hour

Benefits eligible

Full Time

Hours / Pay period

Schedule details
Schedule will vary depending on event schedule/needs. The position will require a mixed schedule teleworking, on campus and off campus to support events

This position will require travel and minimal international travel

Weekend schedule
Nights and weekends required


International Assignment

Site description
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.

Maggie Kramer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status, or disability status. Learn more about "EEO is the Law." Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

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Job offers

Job offers are contingent upon successful completion of a post offer placement assessment including a urine drug screen, immunization review and tuberculin (TB) skin testing, if applicable.


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