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Field Services Manager - Remote, Mid-Atlantic Region

Job ID 189707BR Date posted 09/21/2022
  • Rochester, Minnesota
  • Full Time
  • Mayo Collaborative Services
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Why Mayo Clinic
Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2021-2022) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. At Mayo Clinic, we invest in you with opportunities for growth and development. Our benefits and compensation package are highly competitive – for additional information please visit Mayo Clinic Benefits as eligibility may vary. We are excited to invite you to be a part of our team within the Department of Laboratory Medicine & Pathology (DLMP) where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Diversity and inclusion are integral to Mayo Clinic's mission to provide excellent, culturally relevant care in a welcoming environment to all individuals from a wide variety of backgrounds. In DLMP and Mayo Collaborative Services (MCS), we aim to diversify our workforce and to create an inclusive work environment where differences are valued, allowing individuals to achieve and contribute to their fullest potential. By leveraging the strengths that each diverse individual and group brings to the table, we gain the strategic advantages of accelerated innovation, better problem solving, enhanced productivity and job satisfaction, improved quality, and, most importantly, we find better ways to meet the needs of our patients.

Position description
This position will require you to work from an office in your home located within the territory of support which includes: Delaware, Kentucky, Maryland, New Jersey, Virginia, and West Virginia. Relocation to territory is required within 12 weeks of hire.

As a Manager in Field Services, you will be responsible for the supervision, management, and development of staff and will oversee the Regional Service Representatives or Client Site Specimen Processors in their delivery of MCL support for community-based laboratories unique to each client's needs as characterized during the sales process. While directing client retention activities by ensuring staff and processes and providing exceptional support in day-to-day operations you will be driving the cross-departmental MCL support staff to analyze client concerns and prioritize opportunities to improve delivery of service. This leadership position will require you to effectively develop others and have an appreciation for creating and supporting diverse teams, while fostering an inclusive work environment.

*Individuals hired to this position are required to complete 2 years in this position before becoming eligible to transfer to other positions within Mayo Clinic.

**This position is not eligible for visa sponsorship with the exception of the TN visa classification; Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

To be considered for this position, you must meet both of the below qualifications:
  • A Bachelor's degree
  • Three years in the MCL Regional Service Representative or Client Site Specimen Processor role or six years of clinical laboratory experience in a hospital setting

*DLMP employees that have been in their current lab/position for less than 2 years must attach an early release approval from their supervisor.

**This position is not eligible for visa sponsorship with the exception of the TN visa classification; Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.


Additional qualifications
For international/foreign-trained applicants, it is the responsibility of the applicant to provide Mayo Clinic the following transcript information in your application:
  • MUST have a DETAILED equivalency evaluation. The applicant is responsible for the cost associated with obtaining the equivalency evaluation.
    • MUST show US equivalent degree
    • Evaluation MUST be completed from an organization listed as a member of the National Association of Credential Evaluation Services (NACES) OR the Association of International Credential Evaluators, Inc. (AICE)
  • You must include a cover letter, resume, and if you are an internal applicant, you must attach your three most recent performance appraisals to be considered for this position.
  • Master’s degree, leadership experience, and/or accreditation by a national agency (MT, CLS, MLS, MB, CG, MP or HTL) preferred.
  • Outreach experience desired.
  • Good human relations and communications skills to influence and motivate others.
  • High level of technical competence and confidence.
  • Must be adaptable, flexible, creative, dependable, responsible and able to perform well within multifunctional environments.
  • Customer focused. Ability to manage several projects or tasks simultaneously and to exercise appropriate judgment when prioritizing projects.
  • Decision making and problem-solving ability.
  • Adherence to Mayo Clinic and MCL policies and procedures.
  • Ability to function and work in a diverse work environment while providing direction, coaching, and oversight to field service staff.
  • Stay abreast of regulatory and reimbursement issues.
  • Good driving record is required, along with the ability to travel extensively on all forms of major public transportation. 60% travel is required.

License or certification
A valid driver's license and a good driving record are required, along with the ability to travel extensively on all forms of major public transportation. 60% travel is required.

Exemption status

Compensation Detail
Required education, experience, and tenure, along with internal equity will be considered when an offer is extended. The pay range for this position is $84,600 - $127,000 / year

Benefits eligible

Full Time

Hours / Pay period

Schedule details
Business hours: Monday - Friday 8:00 am - 5:00 pm; Variable due to travel expectations and time zones.

*You will be required to work from an office in your home, located within the territory of support: Delaware, Kentucky, Maryland, New Jersey, Virginia, and West Virginia. Relocation to territory is required within 12 weeks of hire.

Weekend schedule
Weekend and off hours as needed to support the business.


International Assignment

Site description
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.

Laura Heyde

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
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