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IT Tech Specialist II

Job ID 161426BR Date posted 09/14/2021
  • Rochester, Minnesota
  • Full Time
  • Remote
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Overview

Be challenged to deliver innovative solutions that will change health care.

Mayo Clinic’s tech culture is rooted in passion for technology, embraces innovative thinking and strives for high performance. Our teams drive change in health care through comprehensive connected health and digital transformation strategies.

Some examples of our major initiatives are:

  • Utilizing artificial intelligence and machine learning principles to develop next generation patient centric care systems
  • Transforming the practice by applying data science techniques to discover new approaches to health care delivery
  • Leveraging Enterprise Architecture to construct integration centricity, promote data liquidity, and provide innovation support

This transformation creates, connects and applies integrated knowledge to deliver the best health care, health guidance and health information to patients, customers, partners, providers, employees anywhere and anytime so the needs of the patient come first.

Job Description

CityRochester

StateMinnesota

TelecommuteYes

DepartmentInformation Technology

Description: Why Mayo Clinic
Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2020-2021) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.

Position description
The Services Management Team within the External Patient and Provider Systems Section is seeking a skilled and motivated Technical Specialist II to act as a Solution Architect providing strategic architectural guidance working in partnership with product directors in the Center for Digital Health. This is an architect role that will provide technical guidance for Virtual Care solutions in the Facility Care product space including Inpatient, Outpatient and Acute Video Telemedicine. Applicants must be able to define and understand the current technology landscape, and be able to apply Mayo Clinic reference architectures, security and data standards to products in this space. Has responsibility for partnering with Product Directors on strategy, roadmap, vision and business needs, and subsequently developing technical proposals to meet those needs. Will participate in selection of vended products and lead architecture work, working closely with Enterprise Architecture and with dedicated Application Architects across all applications in the portfolio. This position requires a high level of technical and analytical skills, ability to organize projects, self-motivation, decision-making ability, excellent verbal and written communication skills, and the ability to interface with leadership and vendors and work collaboratively across various teams and sites. Beyond providing guidance to CDH, applicant must be willing to perform independent technical work, be capable of contributing measurably to deliverables, and able to navigate complex IT processes in support of CDH goals.

Proactively assumes a team leadership role to direct and coordinate the work of other staff. Assigns tasks to staff taking into consideration workload balancing, skill sets, technical knowledge, and criticality of the tasks. Serves as a consultant or tutor in many specific technical areas of expertise to staff throughout the Department of Information Technology (IT). Serves on appropriate committees, acts as a resource to institutional committees, on an ad hoc basis, provides consultation in their area of expertise, and facilitates institutional work groups. Leads technical planning for areas supported by work unit as part of yearly division planning, and serves as an active member or facilitator of technical workgroups needed to advance project objectives. Leads committees to establish technical standards, promote integration of data, and/or coordination of projects across work units. Responsible and accountable for the on-time completion of tasks and projects as assigned, demonstrating a commitment to meet deadlines and priorities. Provides leadership in the technical design, system architecture, design, selection, and application of the of information systems resources to satisfy the requirements of the systems. Participates in major technical decisions, develops technical proposals that consider alternatives and business case, gains needed institutional approvals, and works effectively across departmental organizations gaining consensus of stakeholders. Is recognized beyond their division as a technical expert and is sought out for their in-depth knowledge. Also, is knowledgeable and applies a broad range of current technologies and recognizes how they fit into Mayo’s environment. May participate in industry committees or organizations.

Facilitates system technical reviews within the institution to ensure appropriate technical architecture and design, including understanding and applying concepts of enterprise architecture to ensure systems align, adhere and integrate within Mayo Information Technology enterprise environment. Works independently on all projects and assignments escalating to others based upon scope of authority, producing dependable results that consistently meet objectives. May be required to provide 24/7 on-call support. Interfaces routinely with colleagues who may be located at any of the Mayo Group practices to perform job responsibilities requiring virtual collaboration and partnership.

Work is primarily performed remotely but could require on site work at times. Candidate must live within reasonable driving distance of a Mayo Clinic campus.

Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT.


Qualifications
Bachelor’s degree and 8 years’ experience including 5 years’ of demonstrated technical experience and 3 years of demonstrated leadership experience.

Additional qualifications
Often moves among different work areas and seeks to do so. Demonstrated project and deliverable consistency through repeatable and reliable performance. Demonstrates initiative and self-motivation to complete tasks and assignments on time. Proven evidence of project management skills. Demonstrated oral and written communication, organization, problem solving, and facilitation skills. Evidence of mastery level expertise in multiple technologies. Demonstrated ability in solving complex technical problems with multiple technologies. Experience working in healthcare technology. Exposure to managing both custom developed and vendor-supplied applications. Masters degree in applicable field preferred.

Exemption status
Exempt

Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended.  The minimum salary every 2 weeks is approx $4,588.80, based on a full-time position.

Benefits eligible
Yes

Schedule
Full Time

Hours / Pay period
80

Schedule details
Monday - Friday, 8:00 AM - 5:00 PM

Weekend schedule
N/A

Remote
Yes

Site description
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.

Recruiter
Ted Keefe

EOE
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
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Career Path

Discover unlimited opportunities. Your IT career may start as a Help Desk Specialist or Work Station Technician, an intern, or entry-level Analyst/Programmer and develop into a mid- or senior-level technical position. You may choose to grow laterally as a technical expert, learning and supporting many different aspects of IT services. Or you may choose to become part of the leadership team.

  • Applications
  • Business Relationship Management
  • Enterprise Infrastructure
  • Enterprise Architecture
  • Information
    Security
  • Management
  • Project Management and Systems Analysis
  • Quality
    Assurance

The Life Changers

  • When you choose an IT career with Mayo Clinic you will have an opportunity to engage with new and innovative solutions which will improve quality of life and patient outcomes. You will partner with brilliant Physicians and Scientists to help drive translational medicine in a fast-paced environment where creativity, energy, and dedication will result in success.”

    Marie Koctecki
    Senior Manager, IT Service Delivery
  • Over the span of my career, I have worked in multiple divisions across IT and have now advanced to a Service Delivery Manager role, managing a Project Management Office (PMO). The opportunities within the department of IT are vast. I have been able to gain my Project Management Professional (PMP) certification as well as my Certified Scrum Master (CSM) certification while at Mayo Clinic.”

    Betty Hutchins
    Manager, IT Service Delivery
  • I appreciate the breadth of career paths within IT and the ability to branch out and diversify my professional expertise while remaining with Mayo Clinic. The diverse backgrounds and depth of expertise of my coworkers is an attribute of Mayo’s unique culture; I enjoy the opportunity to work with so many world-renowned experts and thought leaders across a wide array of professions.”

    Samanthie Epps
    Manager, IT Speciality Systems

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Equal opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status, or disability status. Learn more about "EEO is the Law." Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Reasonable accommodations

Mayo Clinic provides reasonable accommodations to individuals with disabilities to increase opportunities and eliminate barriers to employment.  If you need a reasonable accommodation in the application process; to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact HR Connect at 507-266-0440 or  888-266-0440.

Job offers

Job offers are contingent upon successful completion of a post offer placement assessment including a urine drug screen, immunization review and tuberculin (TB) skin testing, if applicable.

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Mayo Clinic is a not-for-profit organization and proceeds from Web advertising help support our mission. Mayo Clinic does not endorse any of the third party products and services advertised.

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A single copy of these materials may be reprinted for noncommercial personal use only. "Mayo," "Mayo Clinic," "MayoClinic.org," "Mayo Clinic Healthy Living," and the triple-shield Mayo Clinic logo are trademarks of Mayo Foundation for Medical Education and Research.

Any use of this site constitutes your agreement to the Terms and Conditions and Privacy Policy linked below.

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© 1998-2021 Mayo Foundation for Medical Education and Research (MFMER). All rights reserved.

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Equal opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status, or disability status. Learn more about "EEO is the Law." Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Reasonable accommodations

Mayo Clinic provides reasonable accommodations to individuals with disabilities to increase opportunities and eliminate barriers to employment.  If you need a reasonable accommodation in the application process; to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact HR Connect at 507-266-0440 or  888-266-0440.

Job offers

Job offers are contingent upon successful completion of a post offer placement assessment including a urine drug screen, immunization review and tuberculin (TB) skin testing, if applicable.

Advertising

Mayo Clinic is a not-for-profit organization and proceeds from Web advertising help support our mission. Mayo Clinic does not endorse any of the third party products and services advertised.

Advertising and sponsorship policy | Advertising and sponsorship opportunities

Reprint permissions

A single copy of these materials may be reprinted for noncommercial personal use only. "Mayo," "Mayo Clinic," "MayoClinic.org," "Mayo Clinic Healthy Living," and the triple-shield Mayo Clinic logo are trademarks of Mayo Foundation for Medical Education and Research.

Any use of this site constitutes your agreement to the Terms and Conditions and Privacy Policy linked below.

Terms and Conditions | Privacy Policy | Notice of Privacy Practices | Notice of Nondiscrimination

© 1998-2021 Mayo Foundation for Medical Education and Research (MFMER). All rights reserved.

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