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IT Telecom Network Specialist

Job ID 193660BR Date posted 11/17/2022
  • Rochester, Minnesota
  • Full Time
  • Remote: Remote
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Overview

Be challenged to deliver innovative solutions that will change health care.

Mayo Clinic’s tech culture is rooted in passion for technology, embraces innovative thinking and strives for high performance. Our teams drive change in health care through comprehensive connected health and digital transformation strategies.

Some examples of our major initiatives are:

  • Utilizing artificial intelligence and machine learning principles to develop next generation patient centric care systems
  • Transforming the practice by applying data science techniques to discover new approaches to health care delivery
  • Leveraging Enterprise Architecture to construct integration centricity, promote data liquidity, and provide innovation support

This transformation creates, connects and applies integrated knowledge to deliver the best health care, health guidance and health information to patients, customers, partners, providers, employees anywhere and anytime so the needs of the patient come first.

Job Description

CityRochester

StateMinnesota

TelecommuteRemote

DepartmentInformation Technology

Description: Why Mayo Clinic
Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2022-2023) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.

Position description
We are pleased to announce the availability of an Telecom/Network Specialist position in the Level 2 Shared Services Section of the Enterprise Operations Services Division. This is an opportunity to utilize your troubleshooting and analytical skills and assist in the Enterprise Network & Server Operations unit. This is a 2nd shift position, Wednesday - Saturday supporting the team responsible for providing Level 2 support and maintenance of Mayo's enterprise network infrastructure.

Key responsibilities include level2 break-fix support for network infrastructure including remote access (VPN), Firewalls, Wired and wireless networks, routing and switching and DNS services. This position will be part of a team responsible for the 24x7 operational support of Mayo's enterprise networks. It's primary role is to perform incident response and support through incident and task tickets based on requests made via the incident management system, phone calls, emails, monitoring tools. Will interfacing with internal IT groups, vendor support service groups, and other external support teams to ensure proper escalation during outages or periods of degraded system performance; producing and maintaining technical documentation; monitoring for and resolving incidents, and appropriate escalation to level 3 support. Participation in On-call coverage is required to provide level2 support for critical systems.

Work will be reviewed for quality, timeliness, and adequacy at predetermined milestones. The successful candidate will have strong technical skills with evidence of excellent problem identification/resolution, and an ability to communicate effectively with customers and other support personnel, and all levels of management. Good knowledge of network hardware is required along with the ability to thrive in an interrupt-driven, multi-tasking environment with limited supervision.
Candidate in this position is required to be located within 30 minutes driving distance of a Mayo Clinic site (Rochester).

Responsible for installation and problem solving related to network infrastructure hardware or software in a multi-vendor environment. This includes working in multiple network infrastructure disciplines including routing, switching, firewalls, remote access, security appliances and wireless. Under general supervision, configures, installs, monitors, diagnoses, and repairs data network equipment across the enterprise. This work will leverage direct access to the devices as well as the use of scripts, and vendor agnostic automation and management tools and/or vendor specific tools. Installs and upgrades equipment according to standards based secure network designs. Prioritizes workload based on established prioritization guidelines, policies, and practices.

Responsible for internal escalation during outages or periods of degraded system performance. Interfaces with customers during outages where the loss of service may have a serious impact on their ability to do their job. Provides input to testing of new products. Provides input to other network staff as well as other IT and Office of Information Security colleagues on supportability of products.

Occasionally works under stressful conditions, participating in implementations and troubleshooting efforts that may have significant patient care and/or financial impact to the organization. Demonstrates knowledge and proficiency with basic network and network security monitoring/management tools. Provides assistance with network troubleshooting and remediation of security related incidents or network security investigations in coordination with the Help Desk, Information Technology Operations Center (ITOC) and Security Operations Center.

Qualifications
Bachelor’s degree in a technical discipline or an Associate's degree with a minimum of 2 years professional

technical work experience. A minimum of 4 years of professional technical experience required for individuals

without a degree. Other Qualifications: Knowledge of telecom/network protocols, 7-layer OSI model, software, hardware, and cabling systems. Must be able to work with minimum direction and work effectively in a team environment. Must be customer focused and possess excellent communications and interpersonal skills to interact with a variety of personnel at various levels within and outside the institution. Good organizational and time management skills are required to handle the workload and prioritize repairs. Solid analytical and troubleshooting skills are also a necessity.

Additional qualifications
Knowledge of network routing protocols, Layer 2 switching, firewall and security related concepts, automation/scripting, wireless networking, 7-layer OSI model, software, hardware, and cabling systems, including a basic understanding of network security controls for wired and wireless data networks. Must be able to work with minimum direction and work effectively in a team environment. Must be customer focused and possess excellent communications and interpersonal skills to interact with a variety of personnel at various levels within and outside the institution. Good organizational and time management skills are required to handle the workload and prioritize repairs. Solid analytical and troubleshooting skills are also a necessity.

Exemption status
Non-exempt

Compensation Detail
$27.95 - $37.74 / hour

Benefits eligible
Yes

Schedule
Full Time

Hours / Pay period
80

Schedule details
Wednesday:2pm - 12:00am CST
Thursday:2pm - 12:00am CST
Friday:2pm - 12:00am CST
Saturday:2pm - 12:00am CST

Must be able to work 10 hour shifts Wednesday - Saturday between 2 pm and midnight and participate in and on-call rotation to support the network and provide on-site after hours support 24x7.

Mayo Clinic will not sponsor or transfer VISA's for this position.



Weekend schedule
See Schedule Above
Participation in an on call rotation required

Remote
Yes

International Assignment
No

Site description
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.

Recruiter
Shelly Weir

EOE
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
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Career Path

Discover unlimited opportunities. Your IT career may start as a Help Desk Specialist or Work Station Technician, an intern, or entry-level Analyst/Programmer and develop into a mid- or senior-level technical position. You may choose to grow laterally as a technical expert, learning and supporting many different aspects of IT services. Or you may choose to become part of the leadership team.

  • Applications
  • Business Relationship Management
  • Enterprise Infrastructure
  • Enterprise Architecture
  • Information
    Security
  • Management
  • Project Management and Systems Analysis
  • Quality
    Assurance

The Life Changers

  • When you choose an IT career with Mayo Clinic you will have an opportunity to engage with new and innovative solutions which will improve quality of life and patient outcomes. You will partner with brilliant Physicians and Scientists to help drive translational medicine in a fast-paced environment where creativity, energy, and dedication will result in success.”

    Marie Koctecki
    Senior Manager, IT Service Delivery
  • Over the span of my career, I have worked in multiple divisions across IT and have now advanced to a Service Delivery Manager role, managing a Project Management Office (PMO). The opportunities within the department of IT are vast. I have been able to gain my Project Management Professional (PMP) certification as well as my Certified Scrum Master (CSM) certification while at Mayo Clinic.”

    Betty Hutchins
    Manager, IT Service Delivery
  • I appreciate the breadth of career paths within IT and the ability to branch out and diversify my professional expertise while remaining with Mayo Clinic. The diverse backgrounds and depth of expertise of my coworkers is an attribute of Mayo’s unique culture; I enjoy the opportunity to work with so many world-renowned experts and thought leaders across a wide array of professions.”

    Samanthie Epps
    Manager, IT Speciality Systems

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Equal opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status, or disability status. Learn more about "EEO is the Law." Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

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