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Laboratory Referral Specialist II - Newark, Delaware

Job ID 193899BR Date posted 11/22/2022
  • Rochester, Minnesota
  • Full Time
  • Mayo Collaborative Services
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Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2022-2023) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. At Mayo Clinic, we invest in you with opportunities for growth and development. Our benefits and compensation package are highly competitive – for additional information please visit Mayo Clinic Benefits as eligibility may vary. We are excited to invite you to be a part of our team within the Department of Laboratory Medicine & Pathology (DLMP) where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Diversity and inclusion are integral to Mayo Clinic's mission to provide excellent, culturally relevant care in a welcoming environment to all individuals from a wide variety of backgrounds. In DLMP and Mayo Collaborative Services (MCS), we aim to diversify our workforce and to create an inclusive work environment where differences are valued, allowing individuals to achieve and contribute to their fullest potential. By leveraging the strengths that each diverse individual and group brings to the table, we gain the strategic advantages of accelerated innovation, better problem solving, enhanced productivity and job satisfaction, improved quality, and, most importantly, we find better ways to meet the needs of our patients.


Position description
As a Laboratory Referral Specialist II you will be assigned to work on-site at a strategic client facility in Newark, Delaware.

You will be managing a client’s referral send-out work coming to Mayo Clinic Laboratories (MCL) as directed by client management and governed by a client’s business contract. You will provide onsite customer service and be a resource to a client’s clinical laboratory staff. You will manage the biological specimens (e.g. blood, urine) receipt, verification, handling, aliquoting, processing and shipping if applicable, ordering, and specimen resolution. You will communicate with internal and external stakeholders and monitor assigned reports and partner with clients to resolve issues related to specimen submissions.

Duties may consist of but are not limited to pending lists, billing charges, Laboratory Information System (LIS) test builds, Joint Test Catalog maintenance, quality metrics and training of send-out staff, and maintaining MCL supply inventory. There may be additional responsibilities as assigned by the client and MCL related to LIS maintenance, documents, and end-user feedback groups.

*Individuals hired to this position are required to complete 2 years in this position before becoming eligible to transfer to other positions within Mayo Clinic.

**This position is not eligible for visa sponsorship; Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

To be considered for the Laboratory Referral Specialist II role, you must meet one of the basic qualifications below.
  • Associate degree with 1-year of relevant laboratory experience
  • Bachelor's degree

*DLMP employees that have been in their current lab/position for less than 2 years must attach an early release approval from their supervisor.

**This position is not eligible for visa sponsorship; Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Additional qualifications
  • For international/foreign trained applicants, it is the responsibility of the applicant to provide Mayo Clinic the following transcript information in your application:
    • MUST have a DETAILED equivalency evaluation. The applicant is responsible for the cost associated with obtaining the equivalency evaluation.
      • MUST show US equivalent degree
      • Evaluation MUST be completed from an organization listed as a member of the National Association of Credential Evaluation Services (NACES) OR the Association of International Credential Evaluators, Inc. (AICE)
  • You must include a cover letter and resume to be considered for this position.
  • Internal applicants must attach their three most recent performance appraisals to be considered for this position.
  • Bachelor’s degree and previous laboratory experience preferred.
  • Must be capable of multi-tasking and performing in a fast-paced and customer focused environment.
  • Excellent communication skills and ability to work closely with others is essential.
  • Must maintain a high level of confidentiality handling results, patient information and business interactions.
  • Organized and capable of prioritizing work with limited oversight.
  • Must possess good human relations skills and be able to communicate effectively both orally and in written form.
  • Requires the ability to be attentive to details and to adhere to strict safety requirements for handling chemicals and infectious agents.

License or certification
This position requires you to have a valid driver's license with an excellent driving record.

Exemption status

Compensation Detail
Required education, experience, and tenure may be considered along with internal equity when a job offer is extended. The pay range for this position is $25.36 - $38.04 per hour.

Benefits eligible

Full Time

Hours / Pay period

Schedule details
Monday - Friday, with a start time of either 7:00 am or 8:00 am.

You will work on-site in a hospital lab setting located in Newark, Delaware.

Weekend schedule
You will be required to work every third weekend, on both Saturday and Sunday, for a 4-hour shift. In the corresponding pay week, you will have one day off during the week.


International Assignment

Site description
You will be assigned to work on-site at a strategic client facility located in Newark, Delaware.

Laura Heyde

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
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