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Operations Supervisor - Ambulance Service

Job ID 194577BR Date posted 12/05/2022
  • Rochester, Minnesota
  • Full Time
  • Mayo Clinic Ambulance Service
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Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2022-2023) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.

Position description
This highly responsible leadership position directs Mayo Clinic Ambulance operations. Generally, a supervisor is responsible for determining the direction, planning, organizing, coordinating, and review of all assigned Mayo Clinic Ambulance operations. Supervisors are responsible for providing leadership and support to those supervised, implementing and enforcing department procedures, conducting performance evaluations, succession planning, and ensuring timely completion of process initiatives. Supervises, monitors, and coordinates the workload of staff. Collaborate with the scheduling team and responds appropriately to the varying degrees of short-term staffing issues. Responsible for processing timecards and ensuring accuracy of timekeeping. Oversees and directs ambulance operations by developing incident strategies, assigning resources, evaluating risks, managing budgetary responsibilities, serving as the initial point of contact and making adjustments to strategy and tactics to provide optimum patient care. Prepares and maintains operational documentation, executes staff development and stays informed on new developments in patient care technologies. Overall, ensures the effective, safe, customer-focused, skillful, caring, and managed delivery of emergency and non-emergency medical services for air and ground operations. Daily assignments are carried out in accordance with established policies and procedures of Mayo Clinic Ambulance. The supervisor works with considerable independence in the conduct of ordinary department functions and in meeting such emergencies and special problems as may occur while on duty.

Five or more years' experience as an EMT, Paramedic, or Pre-Hospital Registered Nurse with a minimum of two years management/supervisory experience. Bachelor's degree from an accredited college or university with course work in business, management, emergency services health administration, or related field.

Additional qualifications
Knowledge of principals and techniques used in ambulance administration, organization, and operations. Knowledge of the types and uses of communications equipment and vehicles (Air and Ground) used in delivery of emergency medical services. Knowledge of federal, state, and local laws and regulations pertaining to the administration and provision of departmental programs and services. Knowledge of budgeting practices and techniques, including ambulance licensing and accreditation requirements. Ability to prepare, review and maintain a variety of operating reports and records. Must be proficient in English; must have the ability to read, write, and speak in English.

License or certification
Current Nationally Registered and State certified as a Paramedic or State licensed as a Registered Nurse. Current American Heart Association Health Care Provider BLS and ACLS certification. Current ITLS/ATLS or PHTLS. Current PALS certification is preferred; or must be obtained within six months of hire. Must have and maintain a valid driver's license and acceptable driving record in accordance with Mayo Clinic Policy.

Exemption status

Compensation Detail
$79,726 - $119,641 / year

Benefits eligible

Full Time

Hours / Pay period
Full Time

Schedule details
Full Time

Weekend schedule
Weekend coverage may be required to support front line team members.

International Assignment

Site description
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.

Tammy Pfeifer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
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*The observation program does not meet clinical hours needed for school.

*Post-undergraduates do not qualify for this program.

*The Department of Nursing is not a participant in this program.

Equal opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status, or disability status. Learn more about "EEO is the Law." Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Reasonable accommodations

Mayo Clinic provides reasonable accommodations to individuals with disabilities to increase opportunities and eliminate barriers to employment.  If you need a reasonable accommodation in the application process; to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact HR Connect at 507-266-0440 or  888-266-0440.

Job offers

Job offers are contingent upon successful completion of a post offer placement assessment including a urine drug screen, immunization review and tuberculin (TB) skin testing, if applicable.


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