Skip to main content
Saved Jobs

Senior Experience Design Researcher - CDH - Remote

Job ID 182858BR Date posted 06/15/2022
  • Rochester, Minnesota
  • Full Time
  • Center for Digital Health
Apply Now

Not ready to apply? Join our talent community

Why Mayo Clinic
Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2021-2022) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.

Position description
As a Senior User Experience Researcher, you will help your team of UX designers, product managers, and engineers to understand user needs. You will work with stakeholders across functions and levels and have an impact at all stages of product design and development.

You will explore user behaviors and motivations by conducting primary research such as field studies, interviews, card sorts, tree tests, diary studies, participatory design workshops, surveys, usability tests, and behavioral data analysis. Work directly with patients, providers, and other users of our digital products, conducting and coordinating studies and synthesizing the research into findings for consideration and discussion. Other responsibilities and qualifications include:
  • Establish the goals of the research, the methods they will use to gather data, and the budget and timelines required.
  • Create recruiting screeners, test scripts, and interview guides, and utilize a variety of methods (including in-person, remote/ moderated, remote/unmoderated, etc.) to conduct sessions.
  • Recruit participants and/or provide oversight to vendors that assist with research and/or subject recruitment. Create a deep understanding and empathy for our customers.
  • Understand how research impacts our products and the relevance of research to our products and key stakeholders; identify risks and create mitigation strategies.
  • Effective communication skills, including the ability to clearly and concisely articulate research, ideas, and perspectives in a diplomatic and persuasive manner.
  • Demonstration of exemplary work and professionalism as a non-managing leader in the XD team, including establishing an environment of psychological safety; the ability to build professional, productive, trusting relationships with partners and team members.
  • The ability to communicate persuasively and passionately about the value of the discipline and demonstrate the impact of research on business objectives.
  • Contribute to the evolution of our user research repository and body of knowledge.
  • Collaborate with and inspire others on the research team, keeping up with the industry evolution including best practices, research methods, new trends, and tools. The ability to manage ambiguity, work autonomously, and multi-task in a fast-paced environment.
  • Experience with Agile-based functional teams/squads.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position.


7+ years proven success leading user research projects with demonstrated impact in an agency or enterprise setting (Healthcare experience a plus).

Additional qualifications
BS or MS in Human-Centered Design, Human Factors, Cognitive Psychology or related discipline preferred, but not required. A compelling portfolio of professional research work that showcases your skills and deliverables. End-to-end knowledge of all stages of research (study design, recruiting, moderation, analysis and reporting). Experience with a variety of research tools, such as User Zoom,, dScout, Optimal Workshop, Tobii Eye Tracker, Dovetail, or similar tools. Strong oral and written communication skills, including presentation skills and an ability to persuasively articulate research perspective.
Experience and training in Personal Identification Information (PII) or Personal Health Information (PHI) (preferred). Experience working with Accessibility concerns for Digital product (preferred). Comfortable in a fast-paced, iterative/agile design process. A working style that demonstrates respect, initiative, ownership, transparency, and accountability. Have a genuine passion for helping people who need our help the most. This role may be performed at any of our Mayo Clinic locations or fully remote.

Exemption status

Compensation Detail
$134,201 - $194,563 / year

Benefits eligible

Full Time

Hours / Pay period

Schedule details
Monday - Friday daytime hours. This position is 100% remote; can work from anywhere in the U.S.

Weekend schedule


International Assignment

Site description
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.

Laura Percival

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
Apply Now

Join Our Talent Community

Sign up, stay connected and get opportunities that match your skills sent right to your inbox

(Must be under 1MB)

Interested InSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.

By submitting your information, you consent to receive email communication from Mayo Clinic.

Join our talent community.

Join our global talent community to receive alerts when new life-changing opportunities become available.

  • About Us

    About Us

    If you want to know what it's really like at Mayo Clinic, just ask. You'll find that our pride–in where we work, and in what we do–is a common trait. You will also find a lot of inspiring stories about lives changed for the better.

  • Nurse Training Programs

    Nurse Training Programs

    The Nurse Residency Program at Mayo Clinic Health System Northwest Wisconsin is a year-long education program that provides you an additional opportunity as a newly licensed nurse to develop your leadership skills and receive support during your transition from student nurse to competent professional nurse.

  • Benefits


    As your career evolves, our compensation and benefits packages are designed to change with you — meeting needs now, and anticipating what comes next. We know that when Mayo Clinic takes care of you, you can take better care of our patients.

Equal opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status, or disability status. Learn more about "EEO is the Law." Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Reasonable accommodations

Mayo Clinic provides reasonable accommodations to individuals with disabilities to increase opportunities and eliminate barriers to employment.  If you need a reasonable accommodation in the application process; to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact HR Connect at 507-266-0440 or  888-266-0440.

Job offers

Job offers are contingent upon successful completion of a post offer placement assessment including a urine drug screen, immunization review and tuberculin (TB) skin testing, if applicable.


Mayo Clinic is a not-for-profit organization and proceeds from Web advertising help support our mission. Mayo Clinic does not endorse any of the third party products and services advertised.

Advertising and sponsorship policy | Advertising and sponsorship opportunities

Reprint permissions

A single copy of these materials may be reprinted for noncommercial personal use only. "Mayo," "Mayo Clinic," "," "Mayo Clinic Healthy Living," and the triple-shield Mayo Clinic logo are trademarks of Mayo Foundation for Medical Education and Research.

Any use of this site constitutes your agreement to the Terms and Conditions and Privacy Policy linked below.

Terms and Conditions | Privacy Policy | Notice of Privacy Practices | Notice of Nondiscrimination

© 1998-2022 Mayo Foundation for Medical Education and Research (MFMER). All rights reserved.