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Senior Manager-Rev Cycle - Hospital Ins Follow-Up - Remote

Job ID 163990BR Date posted 10/14/2021
  • Rochester, Minnesota
  • Full Time
  • Finance
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Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2020-2021) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.

Position description
The Senior Manager of Hospital insurance Follow-Up is responsible for managing the timely insurance follow-up of hospital claims. This includes timely and accurate resolution of billing edits, claim attachments, insurance coverage changes, insurance rejections, etc. This position will have direct and indirect reports performing the follow-up processes reporting to the Revenue Cycle Senior Director. Through the use of the Epic Revenue Cycle system, continually evaluate billing and follow-up processes through monitoring of work queues, reviewing billing denials, etc. with key stakeholders within the Revenue Cycle as well as external to the Revenue Cycle to ensure timely resolution of unpaid hospital claims. Monitor key performance indicators to determine opportunities of improvement as well as automation opportunities for efficient timely follow-up. Delivers successful results with industry KPI and benchmark metrics. Enforces revenue cycle operational policies and procedures. Evaluates and modifies as necessary to optimize performance.
  • Drives team performance to meet productivity expectations
  • Lead collaborative discussions with key stakeholders internal and external to Mayo Clinic, including clinicians and administrative staff.
  • Maintains fiduciary responsibility to the organization by utilizing resources in an efficient manner
  • Ensures strict adherence to internal controls are maintained

Bachelors degree in business, healthcare, Finance, or Fraud/Risk Management and 10 years of specified experience which includes at least 5 years of general leadership experience, to include management of people, projects and programs required.

This position requires demonstrated analytical experience and strong personal computer, communication, project management, leadership, problem solving, continuous improvement, customer service, team building skills and ability to develop strong relationships with physician and administrative leaders. Strong knowledge of financial and information technology, and business planning is required. Must have a history of developing constructive and cooperative working relationships with others over time is a must.

Additional qualifications
Masters preferred. Must demonstrate skills and characteristics that are advanced to a level that would be deemed developmental toward a future position. Strong interpersonal skills- able to meet and exchange with executive leadership through Mayo and other industry. Must be able to relate to, gain support of, and drive consensus with clinicians and administrators for the purposes of operational efficiency Must be capable of independent work, with little to no guidance provided exercising good judgment, creating an environment in which people communicate with each other respectfully, solving problems, and growing personally and professionally. Must be an advocate of change management, effectively communicating and implementing change and managing it proactively. Must be an individual of high integrity, comfortable working in a team environment, possessing vision, solving problems through effective planning and management. Promotes teamwork and seeks to maximize the potential of all employees. Will serve as a facilitator of change and as a mentor and role model. Excellent communication and customer service skills are essential. Able to effectively communicate strategies and initiatives to internal management groups and business partners. Must be an individual of high energy with a positive attitude and track record of getting results. Experience in making and implementing decisions in a complex, consensus-oriented environment required. Experience with or sensitivity to the uniqueness of the patient care environment is mandatory.

Exemption status

Compensation Detail
Required education, experience, and tenure may be considered along with internal equity when job offers are extended.  The salary range every 2 weeks is approx. $4,818-$6,987 based on a full-time position.

Benefits eligible

Full Time

Hours / Pay period

Schedule details
100% Remote, can work from any location
Monday - Friday Days

Weekend schedule


International Assignment

Site description
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.

Veronica Bartz

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status, or disability status. Learn more about "EEO is the Law." Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

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Job offers

Job offers are contingent upon successful completion of a post offer placement assessment including a urine drug screen, immunization review and tuberculin (TB) skin testing, if applicable.


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