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Service Specialist Lead

Job ID 303041 Date posted 05/26/2023
  • Rochester, MN
  • Full Time
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Mayo Clinic has been ranked the #1 hospital in the nation by U.S. News & World Report, as well as #1 in more specialties than any other care provider. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.


The Lead Service Specialist - HLP plays an integral role in creating a premium customer service experience while also providing operational support to ensure efficient business practices. The incumbent is responsible for responding to patient and guest inquires, actively promoting HLP and Rejuvenate services and products, scheduling appointments, patient/guest check in and out, payment transactions, desk functions and supporting the patient care providers with pre/during/post service tasks. As an ambassador for the Healthy Living program and Rejuvenate Spa, the Service Specialist is responsible for understanding and promoting the Healthy Living Program and Rejuvenate Spa philosophy and assisting patients and guests with establishing an ongoing relationship with May Clinic. The Lead Service Specialist will assist the Program Manager with the day-to-day operations of HLP’s desk areas, the locker rooms and the Rejuvenate Spa clinical support needs. Assists in the development of the staff schedules and with managing staffing-to-workload efforts in assigned areas. May be assigned special projects and event coordination as delegated by management.

Rotating schedule with co-lead:

W1: Monday- 9a – 6p

T-F- 7:30a – 4p

Saturday- 7:30a – 4:30p

 Sundays- OFF (closed)

W2: Monday- OFF

 T-TH- 12p – 8:30p

Saturday/Sunday- OFF


Two year post-secondary education is preferred with two years’ experience in customer service or sales in health and wellness, healthcare services or service industry.Knowledge of computers and technical office equipment is required. Experience with patient scheduling, registration systems, and customer relations management systems is highly desirable. Must be able to work independently, be goal directed and have strong organizational skills. Successfully cope with varied levels of workload and multiple tasks. Demonstrates productive energy and positive ability to promote a product, service, or offering effectively. Must possess superior interpersonal and customer service skills which contribute to a cooperative and productive atmosphere and patient experience. Conveys an impression which reflects favorably upon the public relations of the institution.

Exemption Status


Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended.; $20.11- $28.20 / hour

Benefits Eligible



Full Time

Hours/Pay Period


Schedule Details

Monday - Saturday

International Assignment


Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.


Tricia Harding

Department Title

Internal Medicine
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Job offers

Job offers are contingent upon successful completion of a post offer placement assessment including a urine drug screen, immunization review and tuberculin (TB) skin testing, if applicable.


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