This position will be engaged in all phases of the development life cycle for robotic process automation (RPA), including but not limited to, development of new automation ideas as well as production support for existing automations. This person will work with individuals and teams across the Mayo Clinic to ensure that automation is developed in a sustainable fashion. 

Plans, manages, and facilitates installation of medium/large sized software programs or other technical projects to support systems, processes, or project teams across the Enterprise Revenue Cycle. Leads teams to manage implementation process. May provide project plans and other design documentation to facilitate implementation of projects, processes, website, or training concepts. Manages installation of new and existing programs, web site efforts, process workflows, training documents, reports, or tables. Ensures appropriate testing for system enhancements are complete and accurate before implementation. Leads teams with appropriate stakeholders in the Revenue Cycle, IT, and Operations. Creates unique billing scenarios to assist creation of testing plans. Develops functional requirements with user community when new applications are proposed. Estimates non-IT resource allocation for software enhancements and develops the project time line to coordinate with other competing projects. May work with IT to assist in IT resource allocation for budgeting purposes. Provides sizing documentation for resource allocations. Closely monitors resources and escalates resource issues to Senior Systems Analysts or leadership. Leads efforts with external vendors and/or internal stakeholders to escalate issues and attain resolution. Supports Senior Systems Analysts as needed. Initiates solutions through understanding of Enterprise Revenue Cycle data and database structure (i.e., clinical and non-clinical systems) to provide resolution for complex issues. Facilitates discussion with leadership. Leads effective business meetings, which includes participants throughout Mayo Clinic. Provide presentations to senior leadership. Recommends and prioritizes enhancements to existing computer software applications or hardware in collaboration with Enterprise Revenue Cycle Leadership, IT, staff, and end users. Leads efforts to redesign systems and workflows to utilize computer systems effectively. Recommends and prioritizes enhancements to existing software applications in collaboration with Enterprise Revenue Cycle leadership. Collaborates with IT to resolve Enterprise Revenue Cycle issues within Mayo information systems. Leads the acquisition of additional computer systems to realize process improvements in the Enterprise Revenue Cycle. Documents changed processes and ensures changes are incorporated into training and internal control materials for Enterprise Revenue Cycle staff and other users. Ensures applicable systems and processes meet and comply with federal and state requirements. Understands internal control documentation and testing requirements and applies to ongoing processes as well as new software/hardware installations. Ensures a control environment is maintained to preserve Mayo Clinic's Standard of Ethics and minimize financial and legal risks for the organization. Mentors and develops staff. May work evening and weekend hours as needed.

Bachelors with 7 years of relevant experience 

OR 

Masters with 3 years relevant experience. 

Relevant experience is considered in Finance Revenue Cycle, Healthcare or Information Technology. 

Additional Qualifications

Strongly prefer development experience with robotic process automation, with an emphasis on development experience with Ui Path. 

Previous healthcare experience and extensive knowledge of physician and hospital billing systems for governmental, managed care, and commercial payers required.
Knowledge and experience with revenue cycle systems, project management, systems analysis and design, software testing, process management or engineering, systems documentation preparation, financial operations, and data management and analysis required. Must be customer-service oriented, timely in responses to requests for service/information, able to manage multiple tasks and priorities, and able to work independently. Must possess leadership skills. Proficiency with Microsoft Office software required. Knowledge of SQL, operating systems, and Microsoft Project preferred. Experience with system workflow (LEAN and Six Sigma) processes preferred.