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User Experience Designer

Job ID 173284BR Date posted 02/07/2022
  • Rochester, Minnesota
  • Full Time
  • Center for Digital Health
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Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2020-2021) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.

Position description
At Mayo Clinic, we put the needs of the patient first in all that we do. It’s a commitment that has propelled our organization into exciting futures. Now, we are building a new Center for Digital Health that aims to produce a state of the art integrated digital system. We want digital healthcare that’s more accessible, scalable, and sustainable, and the unparalleled digital experience that we know is possible.

The User Experience (UX) Designer is the core role of the Experience Design unit. They analyze, plan and sequence the interactions that a person has with software or application over time. Working with research insights from the Human-centered design process, the UX Designer listens to the needs of our patients and physicians and responds with design that delivers against our key criteria for good design at Mayo Clinic: easy, clear, useful and pleasing.

Analyzes research findings and recommendations to plan and deliver Use Cases, User Journeys,User Flow Diagrams, Navigation Structures and Information Architecture in order to optimize the User Experience of our digital properties. In partnership with Product and Engineering team, shape products that advocate for user needs, delivers on business requirements, and contributes to a best-in-class seamless user experience throughout product discovery and development. Designs for browsers, responsive web, native apps, smart watches, kiosks, web-connected health monitoring devices and other consumer and health interfaces and systems. Creates and delivers Storyboards, Wireframes, Interface Modules and Pages, Prototypes and Design Specifications. Evaluates designs according to project specific and enterprise standard metrics. Understands and designs to meet WCAG 2.0 AA Accessibility Standard. Collaborates with the Experience Design team to maintain, grow, implement and refine Mayo Clinic’s Digital Design Language. Facilitate Design Workshops and synthesizes divergent ideas into a cohesive Design Proposal. Provides oversight of vendors that assist with Experience Design scope of work.

High School diploma/GED required. 5-7 years' experience in Design with demonstrated impact. Understanding of the Human Centered Design (HCD) process. Working knowledge of current User Experience methods. Excellent visual communication skills, and refined ability to clarify complex problems. Excellent interpersonal and communication skills, including confident presentation skills. Excellent ability to design on behalf of people with serious and complex medical conditions.

Additional qualifications
Understands the working methods of colleagues in Experience Design such as Researchers and Engineering. Can communicate clearly to a project or executive team. Demonstrated use of an iterative design cycle method to refine products. Demonstrated knowledge of design tools and platforms (Adobe CS, Sketch, Figma, Mural, Invision etc.). Experience working in Scrum Agile methodology to define User Stories as part of sprint planning. We practice Human-Centered Design (HCD) and product development at Mayo Clinic, which aligns with our core organizational value that "the needs of the patient come first."

License or certification

Exemption status

Compensation Detail
$110,386 - $160,077 / year

Benefits eligible

Full Time

Hours / Pay period

Schedule details
M-F, business hours. This position may work remotely from any location in the U.S.

Weekend schedule
As needed


International Assignment

Site description
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.

Laura Percival

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
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Equal opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status, or disability status. Learn more about "EEO is the Law." Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Reasonable accommodations

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Job offers

Job offers are contingent upon successful completion of a post offer placement assessment including a urine drug screen, immunization review and tuberculin (TB) skin testing, if applicable.


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