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Executive Development & International Financial Specialist - Remote

Job ID 166174BR Date posted 11/10/2021
  • Scottsdale, Arizona
  • Full Time
  • Finance
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Why Mayo Clinic
Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2020-2021) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.

Position description
The Executive Development & International Financial Specialist (EDIFS) acts as a liaison between Mayo Clinic and patients meeting criteria for EDI services. The EDIFS is responsible for coordinating, facilitating and overseeing the patient experience and performing related administrative tasks. The EDIFS assists all EDI patients with billing, insurance and coverage issues, authorization, and financial concerns. This position is responsible for helping all EDI patients understand their financial obligations and provide a mechanism of support for the EDI patient population, prior to, during and following medical care. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.

Qualifications
Bachelor’s Degree and 2+ years of experience in customer service, concierge services, finance, communications, or a related field.

Additional Requirements include:
Excellent listening and communication skills
Superior written communication skills
Intermediate computer/keyboarding and mathematic skills
Familiarity with Microsoft applications
Phone etiquette and customer service and call handling skills

Additional qualifications
Position requires excellent verbal communication skills and the ability to work in a complex and patient-centered environment. Incumbents must be comfortable with ambiguity, exhibit good decision making skills, and demonstrate attention to detail. It is expected that staff are self-directed and highly organized and support a productive, collegial workplace. Staff should have the ability to prioritize work and handle a variety of tasks simultaneously. Staff must consistently demonstrate an ability to interact with individuals from diverse backgrounds and cultural perspectives. Multilingual candidates, fluent in Spanish, Hmong, Arabic, or other languages preferred. Experience providing concierge-level customer service to international patients preferred. Belief in the mission and strong ethical conduct is essential. Knowledge of and experience using an Epic RC/EMR system is preferred.

License or certification
N/A

Exemption status
Non-exempt

Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $27.40 per hour.

Benefits eligible
Yes

Schedule
Full Time

Hours / Pay period
80

Schedule details
M-F 8a-5p, currently remote but may need to work onsite in the future.

Weekend schedule
No weekends scheduled, but may be required on occasion based on business need.

Remote
Yes

International Assignment
No

Site description
Over the next four years, Mayo Clinic is making significant investments in both the physical and technological future of health care, through doubling the size of the Mayo Clinic campus in Phoenix, inclusive of practice, education, and research activities. Mayo Clinic's campuses in Arizona are located in Phoenix and Scottsdale, in the beautiful Sonoran Desert. The region is known as the Valley of the Sun, a metropolitan area with more than 4 million residents in 25 cities and towns.

With Phoenix being the sixth largest city in the nation, this sunny "desert metropolis" offers the amenities of a big city in the midst of a strikingly beautiful, rugged, southwest landscape.

Scottsdale frequently earns praise as a highly desirable place to live. The city's more than 200,000 residents enjoy a vibrant mix of culinary hot spots, arts and entertainment, professional and collegiate sports teams, and community resources. The region's desert climate promotes an outdoor lifestyle with a full complement of sports and recreation.

Recruiter
Veronica Bartz

EOE
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
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