Access & Navigation Specialist (limited tenure)



City
New Prague
State
Minnesota
Telecommute
No
Department
Volunteer Services
Position description
This role represents Mayo Clinic as one of the first contact points a patient or visitor will complete upon arriving to campus and is a critical team member in facilitating patient visits. The Navigator provides excellent customer service while establishing and maintain a pleasant and helpful relationship for patients, visitors, and other Mayo Clinic personnel. In addition to providing overall presence, the Navigator may greet patients and visitors and assist in navigation, verify patient appointments, communicate with colleagues within the practice to gather appointment details, understand and enforce the institutional visitor policy, following designated screening script and process flows, and enforce entrance utilization and related policies (ex: masking, badging). The Navigator primarily works at patient designated buildings to ensure policy enforcement and to monitor patient and visitor flow within the building. Job responsibilities also include communicating effectively with patients, visitors and Mayo Clinic colleagues and de-escalating conflict or stressful situations. This role may have view only access to the electronic medical record to support verifying information.
Qualifications
A high school diploma or equivalent is required. One year of customer service experience required. Requires effective communication, strong problem solving and conflict management skills. Must be able to adapt to unpredictable situations and stress. Works varied hours which may include days, evenings, days/evenings, holidays and weekends with rotating days off.
Additional qualifications
Previous hospital or clinical experience is preferred. Previous customer facing roles preferred.
Exemption status
Non-exempt
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $15.66 per hour.
Benefits eligible
Yes
Schedule
Part Time
Hours / Pay period
Varied
Schedule details
These are limited tenure positions, anticipated to be effective through summer 2021, with the possibility of extending into long-term positions in the future. There are multiple positions available, with a variety of schedules, including: full-time and part-time, weekdays and weekends, day and evening shifts.
Weekend schedule
Evening and weekend shifts depending on the particular position and schedule.
Category
Support Services
Job posting number
133392BR
Recruiter
Oo Her
Equal opportunity employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.