Access & Navigation Specialist- Limited Tenure- Full Time- La Crosse



City
La Crosse
State
Wisconsin
Telecommute
No
Department
Desk Operations
Why Mayo Clinic
When you’re a part of Mayo Clinic, diversity is about opening up to unconventional ideas that create better outcomes, while recognizing colleagues' unique contributions. Become part of the legacy that embraces these differences and enables us to provide the best care to patients from all over the world.
Position description
This role represents Mayo Clinic as one of the first contact points a patient or visitor will complete upon arriving to campus and is a critical team member in facilitating patient visits. The Navigator provides excellent customer service while establishing and maintain a pleasant and helpful relationship for patients, visitors, and other Mayo Clinic personnel. In addition to providing overall presence, the Navigator may greet patients and visitors and assist in navigation, verify patient appointments, communicate with colleagues within the practice to gather appointment details, understand and enforce the institutional visitor policy, following designated screening script and process flows, and enforce entrance utilization and related policies (ex: masking, badging). The Navigator primarily works at patient designated buildings to ensure policy enforcement and to monitor patient and visitor flow within the building. Job responsibilities also include communicating effectively with patients, visitors and Mayo Clinic colleagues and de-escalating conflict or stressful situations. This role may have view only access to the electronic medical record to support verifying information.
Qualifications
A high school diploma or equivalent is required. One year of customer service experience required. Requires effective communication, strong problem solving and conflict management skills. Must be able to adapt to unpredictable situations and stress. Works varied hours which may include days, evenings, days/evenings, holidays and weekends with rotating days off.
Additional qualifications
Previous hospital or clinical experience is preferred. Previous customer facing roles preferred.
License or certification

Exemption status
Non-exempt
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $15.24 per hour.
Benefits eligible
Yes
Schedule
Full Time
Hours / Pay period
80
Schedule details
This is a limited tenure position with an anticipated end date of December 2021; end date subject to change.

Various shifts, may include weekends.
Weekend schedule
Various shifts, may include weekends.
Site description
La Crosse, WI, is a city of 52,000 with a metro area of 120,000 in the Upper Mississippi River Valley, located between Minneapolis/St. Paul, MN, and Madison, WI. The area offers unlimited, four-season recreational opportunities (biking, golf, hiking the bluffs and cross-country/downhill skiing). We have a great family environment with safe and high-quality schools, including two universities and a technical college. There are sport events, a local symphony orchestra, theaters, children's museum and a civic center.
Category
Office & Administrative Support, Other Patient Care, Support Services
Job posting number
144823BR
Recruiter
Oo Her
Equal opportunity employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.