Billing and Follow Up Rep II

Eau Claire
Why Mayo Clinic
Position can be worked from any of the following locations:
  • Eau Claire, WI
  • La Crosse, WI
  • Menomonie, WI
  • Red Wing, MN
  • Albert Lea, MN
  • Austin, MN
  • Owatonna, MN
Position description
The Billing and Follow Up Representative II is an experienced level position that enables the accurate and timely submission of claims. This position will be responsible for the correction of billing errors that will enable timely claim submission to payers, following up on non-adjudicated claims, and review of claims with contractual underpayments. This position will be responsible for working billing and follow up tasks of higher complexity, and will require knowledge of payer billing requirements. This role will require adherence to quality assurance metrics, as well productivity standards that will enable billing and follow-up key performance indicators to be met.

This position will support our HB ( hospital billing) Non-Contracted follow up team.

High School Diploma or GED and a minimum two years of experience in medical billing (hospital and/or professional)


Bachelor’s Degree Required

Ability to read and communicate effectively in English
Basic computer/keyboarding skills, intermediate mathematic competency
Good written and verbal communication skills
Knowledge of proper phone etiquette and phone handling skills
Must maintain regular and acceptable attendance; may be required to work weekend, holiday or OT hours
Additional qualifications
Associates degree or higher and Four years of relevant experience preferred

Knowledge of and experience with Epic is preferred
General knowledge of medical billing and collections processes preferred
General knowledge of healthcare terminology preferred
Knowledge of contracted payers preferred
License or certification
Exemption status
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $14.59 per hour.
Benefits eligible
Full Time
Hours / Pay period
Schedule details
Monday- Friday 7:30-5
Site description
Eau Claire, with a metro area of 163,000 is home to the 11,000 students at the University of Wisconsin – Eau Claire. Strong schools, low crime rate, and a reasonable cost of living may be expected. With an abundance of outdoor activities, The city also serves as the retail center for west central Wisconsin and the major metro area of Minneapolis/St. Paul is 90 minutes away. Mayo Clinic Health System in Eau Claire is recognized as a Best Hospital in Northwestern Wisconsin and within the top 10 for Hospitals in Wisconsin (U.S. News & World Report, 2019-2020).
Administration, Business, Finance, Office & Administrative Support
Career profile
Job posting number
Veronica Bartz
Equal opportunity employer
Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).