Biorepository Lab Support Service Specialist - Research

Why Mayo Clinic
The needs of patients drive research at Mayo Clinic. As doctors treat patients and see opportunities for advancing patient care, they work together with Mayo scientists and research teams to develop new and improved diagnostic tools, medications, devices, treatment protocols and more. Encouraging and including contributions from diverse individuals is critical to Mayo Clinic's future. By leveraging the strengths that each diverse individual and group brings to the table, Mayo Clinic gains the strategic advantages of accelerated innovation, better problem solving, enhanced productivity and job satisfaction, improved quality, and, most importantly, provides better ways to meet the needs of our patients.
Position description
Provide laboratory and study set up customer support to Biospecimens Accessioning and Processing (BAP) and Pathology Research Core (PRC) multi-site services. Interact with and provide education to research investigators, study coordinators and other study team members in order to provide accurate information while complying with quality and regulatory agencies. Create and maintain procedures and training documents. Must be able to interpret, analyze and extract key sample processing information from lab manuals. Has an understanding of medical laboratory terminology and laboratory practice and workflows. Takes corrective and preventative action to resolve problems. Must be self-motivated to work independently on multiple tasks as well as work in a team setting. Incumbent must have strong interpersonal human relation's skills to accomplish goals through collaboration and coordination. Position requires strong organizational and analytical skills and maintains professional standards and conduct. Communicates in a direct, clear and concise manner. Listens carefully, demonstrates understanding, documents clearly and maintains an approachable and positive atmosphere. Provide excellent customer service and technical lab support to internal and external customers and colleagues across multiple sites. Effectively manages ambiguous situations, handles customer complaints, navigates internal and external pressures, determines appropriate course of action and coordinates resolutions. Must be able to produce accurate results under time constraints in a fast-paced, customer focused environment. Off hours and weekend work may be required.
Bachelor's degree with 2 years of relevant experience in laboratory, research, or research protocol development is required.
Additional qualifications
Candidates should have a strong understanding of laboratory settings and processes and must be able to adapt to varied levels of workload in a dynamic environment. Is skillful in working with personal computer software, Microsoft Word/Excel/PowerPoint, RLIMS, SCC Soft and troubleshooting systems. Customer service experience is preferred.

Biorepository experience strongly preferred,
Exemption status
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $23.10 per hour.
Benefits eligible
Full Time
Hours / Pay period
Schedule details
Lab operating hours are 7 a.m. - 6 p.m. The work schedule is Monday - Friday, 8/hr. a day shift within these hours. On-call for evenings and weekends are need.
Weekend schedule
As needed
Site description
Jacksonville is the largest city in area in the continental United States. A beautiful coastal Florida city that features excellent year-round climate, over 20 miles of beaches and outstanding outdoor recreational, cultural and family-oriented amenities. The “River City by the Sea” has an excellent school system, reasonable cost of living and a thriving business environment. Medical professionals and patients are drawn to Jacksonville by an extraordinary network of high-profile healthcare facilities. Jacksonville continues to grow as more people relocate from all over the U.S. and abroad, to see what the great River City has to offer!
Clinical Labs and Research
Career profile
Job posting number
Amelia Hoffman
Equal opportunity employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.