Case Manager - Mayo Clinic College of Medicine & Science - Rochester

Why Mayo Clinic
Diversity and inclusion are integral to Mayo Clinic's mission to provide excellent, culturally relevant care in a welcoming environment to patients from a wide variety of backgrounds. We aim to diversify our workforce to represent the communities we serve and continue to create an inclusive work environment where differences are valued, allowing individuals to achieve and contribute to their fullest potential. This commitment to diversity is woven into the fabric of Mayo Clinic — we embrace these values as we serve our patients, employees, students, suppliers, and communities. Become part of the legacy that embraces our differences and enables us to provide the best care to patients from all over the world.
Position description
Incumbent will serve learners and faculty to assure that all learners have access to resources that support their success in school and in their personal lives. Incumbent will facilitate learner access to, and maximize utilization of, Mayo Clinic, College, and/or community resources and services from matriculation through graduation.

The Case Manager will coordinate a plan for learners experiencing challenges that may be interfering with their academic and professional development and will, in collaboration with a multidisciplinary team, evaluate options for support, communicate with campus partners, facilitate access to resources, and advocate when necessary to help learners overcome obstacles in a respectful and compassionate manner.

The Case Manager will function as the facilitator for the college’s Behavioral Intervention Team requiring demonstrated professionalism and strong moral character.

Demonstrated leadership, independent problem solving, conflict resolution, critical thinking skills, and team building skills required. Must be self-motivated and able to work as part of a team with minimal supervision. Must possess the ability to work well within a creative and challenging work environment. Student Services’ mission is to serve as the single point of contact for the efficient delivery of value-added ancillary support mechanisms which positively enhance and augment the student experience. This individual in this position will need to have a broad understanding of Student Services offerings as well as those of Mayo Clinic and the local community.

Currently 100% remote work and will be reassessed in the future. It may result in approximately 80% remote work in the future.
Master's degree in college student personnel, student development, student affairs in higher education, or one of the behaviors sciences (social work, counseling), or related field with a minimum of 2 years of experience performing student services/case management work requiring work with sensitive matters that require providing accommodations, support, and/or referrals (or closely related experience)

OR a Bachelor’s degree in social work, psychology, human development, or a related field with a minimum of 4 years of experience performing student services/case management work requiring work with sensitive matters that require providing accommodations, support, and/or referrals (or closely related experience).
Additional qualifications
Experience working with professional students, graduate students, and/or other students in health professions is desired.

Experience in innovative program development and planning. Ability to establish relationships with external agencies and organizations to enhance knowledge of, and access to, community resources.

Demonstrates working knowledge of Federal and State laws and regulations, as well as professional standards of practice, related to mental health case management, community support programming, and commitments.

Acquires and utilizes up-to-date research, education, and training in the delivery of ethical and competent interventions.

Understanding diverse cultures and incorporating the relevant needs of culturally diverse groups, as well as people with disabilities, into practice.

Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from multiple disciplines including students, physicians, and staff.

Understanding of mental health terminology, including diagnostic criteria; Experience conducting presentations to both large and small groups; Direct experience working with traditional/non-traditional aged college students; Knowledge of documentation and case management systems; Ability to take initiative and to balance multiple priorities.
Exemption status
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended.  The minimum salary every 2 weeks is approx $2,396, based on a full-time position.
Benefits eligible
Full Time
Hours / Pay period
Full Time
Schedule details
Monday through Friday, daytime
Site description
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.
Administration, Business, Finance, Support Services
Job posting number
Pauline Ptacek-Raiche
Equal opportunity employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.