Computer Support Specialist - Charter House

Facilities & System Support
Why Mayo Clinic

Position description
To serve as an expert resource for the technology systems and applications primarily within the non-health care operations at Charter House. To be familiar with all technology systems and be able to identify potential benefits and efficiencies that could be derived through integration or collaboration of two or more systems. To provide computer support and training to Charter House residents and staff. Must be knowledgeable with computer hardware and software applications for business and residential computer systems as well as Networking and WiFi support. Provides troubleshooting intervention to optimize software support. Works primarily on resident and non-healthcare computer systems. Supports all non-Mayo software packages at Charter House. Provides education and training to residents and staff for computer operations. Serves in a project management lead role and or provides critical technology support for projects related to IT systems. Provides support for Charter House websites and trains others to be able to add content to these sites. Requires excellent organizational skills and the ability to coordinate multiple activities. Willingness and ability to learn user specific applications to provide trouble shooting, support and training.
Associates degree in Computer Science, Information Technology or related field, along with 3-5 years computer/technology experience is required. Must be able to work independently and have schedule flexibility. Broad knowledge of various software and systems - Microsoft Office, Photoshop, MAC, iPad, Windows, Smartphone and systems troubleshooting. Ability to learn project management software and utilize this tool in a leadership or supporting role with ad hoc work groups. Interpersonal skills, working with elderly, family members and coworkers is essential.
Additional qualifications
BS in Computer Science or related field preferred. Experience with Crystal Reporting with SQL, web development, Cisco networking and computer networking preferred. Teaching and instructional experience is also preferred.
Exemption status
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $21.75 per hour.
Benefits eligible
Part Time
Hours / Pay period
Schedule details
Flexible schedule. Weekdays.
Weekend schedule
As may be required to support technology needs of Charter House.
Site description
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.
IT and Engineering, Office & Administrative Support
Career profile
Charter House
Job posting number
Tammy Pfeifer
Equal opportunity employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.