Desk Operations Specialist



City
Rochester
State
Minnesota
Telecommute
No
Department
Desk Operations
Why Mayo Clinic
This posting is for applicants external to Mayo Clinic only

Desk Operations has various Desk Operation Specialist positions available in multiple locations, schedules and shifts are dependent upon position availability at any given time. Applicants are not applying for a specific area. Qualified applicants are pooled for consideration by any/all active hiring managers.

Desk Operations Specialists work with physicians and other health care professionals to anticipate and respond to patient needs and the requests of the health care team.

A Desk Operations Specialist is responsible for coordinating the details of the patient's visit by:

  • Scheduling appointments
  • Preparing the patient for his or her appointment
  • Completing pre-examination record information
  • Managing the flow of patient material
  • Communicating scheduling delays or changes
  • Serving as a direct contact and resource to the patient

Work schedules are primarily day shifts, Monday through Friday.

Position description
Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allows care providers to focus on patient care by coordinating details of patient visits, which can include: coordinating complex appointment schedules and daily activities of the care providers in a multispecialty medical practice, preparing patients, completing pre-examination record information, managing the flow of patient materials. Obtains or verifies patient demographics, medical insurance information, and properly advises patients of scheduling delays or changes to the appropriate individuals, and serves as a direct contact and resource to the patient. Schedules and reschedules tests/consults requests from various venues of communication. Performs related administrative duties such as processing ABN forms, insurance verification, as well as processes patient appointment communications and related materials. Able to navigate through multiple electronic applications and devices, medical equipment, examples include iPad/tablets, Text Reminder Notifications, and assisting patients in using Kiosks.
Qualifications
High school diploma or GED and one year of customer service experience required, such as administrative, physician's office, appointment scheduler or retail/service industry. Requires computer skills including Windows-based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications. Individuals that have not completed a Medical Terminology course will be required to successfully complete a Medical Terminology course within six months of employment.
Additional qualifications
Associate's Degree and coursework in a healthcare related field is preferred (e.g., Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist or comparable). Exposure to electronic health record preferred. Ability to work independently, be goal-directed and have strong organizational skills. Effectively multitask without compromising quality. Ability to comprehend and excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications. Ability to communicate with individuals and small groups with credibility and confidence. Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy and maintain positive communication during a rapidly changing/dynamic environment. Turn problems into opportunities by developing innovative and creative solutions. Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities. Must be willing to adjust work schedules in response to department or clinical needs. Able to manage and prioritize tasks simultaneously while working directly with patients who may exhibit diverse needs. Basic Life Support (BLS) may be required in some areas. Individuals may also need to complete additional coursework upon hire.
Exemption status
Non-exempt
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $17.91 per hour.
Benefits eligible
Yes
Schedule
Full Time
Hours / Pay period
Variable
Schedule details
Monday through Friday: 8 hour shifts between the hours of 6am-6pm (or later dependent on department)
Weekend schedule
None or limited
Site description
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.
Category
Office & Administrative Support, Other Patient Care
Career profile
Clinical & Support Services
Job posting number
116246BR
Recruiter
Brianna Hanna
Equal opportunity employer
Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).