Director - Resident Services

Charter House
Why Mayo Clinic
You are invited to be a part of Charter House, Mayo Clinic’s only Retirement Community. If you have a passion and desire to enrich the lives and touch the hearts of older adults, consider joining our team in providing compassionate and high quality care and services.

Charter House is renowned for excellence in both the service and care provided to its residents. Home to residents from around the world, Charter House brings together in one location a diverse selection of resident choices, lifestyle options, services, healthcare and amenities. CHJobs
Position description
The Director of Resident Services is responsible for the direction and supervision of the planning, organizing, implementing and evaluation of programs and services to meet the physical, spiritual, social, recreational, educational, and social services needs of Charter House residents; Facilitates the successful orientation and transition of new residents into Charter House and the optimum stay of all residents in the apartments, Health Center, Assisted Living and Supportive Care Centers. Facilitation of information by collaborating with departments throughout Charter House and serves as a liaison with family members for resident concerns. The Director of Resident Services is also responsible for the overall supervision and work direction of the Charter House Resident Services Center. Creates and implements new resident programs such as shopping service, fee for service personal training, escort assistance, etc. Involved in special projects and participates on various committees as needed.
Master’s Degree with 2 years' experience or a Bachelor's Degree with 5 years experience is required in Social Work or Human Services with an emphasis on gerontology and/or health administration preferred; Must have at least two years' work experience in a long-term care facility or retirement living center in social services.
Additional qualifications
Experience supervising an activities program is preferable. Must have a current working knowledge of community resources, state and federal regulations governing skilled nursing facilities including private and third party payment programs including Medicare and knowledge of current trends and philosophies regarding Retirement Living Centers. The Director of Resident Services must possess personal philosophies, attitudes and behaviors which respect and have the ability to articulate and relate well with people, especially older people.
License or certification
Current LSW - Minnesota with board approved supervision competency and/or Nursing Home Administrator's License -- preferred. Current Nursing Home Administrator's License - preferred. Current certification in Aging Services or Housing Management preferred.
Exemption status
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended.  The minimum salary every 2 weeks is approx $2,552.80, based on a full-time position.
Benefits eligible
Full Time
Hours / Pay period
Full Time
Schedule details

Weekend schedule

Site description
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.
Administration, Business, Finance, Other Patient Care
Career profile
Charter House
Job posting number
Tammy Pfeifer
Equal opportunity employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.