Laboratory Medicine & Pathology
Core Responsibilities Include: Donor Recruitment: Telephone recruitment of volunteer blood donors, coordinating multiple appointment schedules based on patient blood product usage and inventory needs. Donor Evaluation and Assessment: Understanding and applying extensive donor criteria which includes medical history, travel locations and lifestyle questions, and regulations of numerous accrediting agencies to ensure patient/donor confidentiality and ensuring a safe blood supply for transfusion. Comply with current Good Manufacturing Practices (cGMPs) for manufacturing of blood products to meet quality and safety standards for patient transfusion by following SOP (standard operating procedure) for 1) Obtaining or verifying patient/donor demographics, 2) registration of donors, performing point of care testing and related quality controls. Donor Collection: Following SOP in using aseptic technique to collect unit of blood or blood components, monitoring both the equipment and donors and providing care to donors or patients who have mild, moderate, or severe adverse reactions. Supporting Activities: Proficient use of donor software systems, proficient use and QC of equipment and products, ordering and maintaining work unit supplies. Demonstrates excellence in customer service and public relations to promote a positive, professional image of the Mayo Clinic Blood Donor Center. Demonstrates a commitment to Mayo's culture of safety (pay attention to detail, communicate clearly, have a questioning and receptive attitude, hand-off effectively, support each other). Donor Service Technicians must successfully complete a 6-month training course and pass competency evaluations. This training includes classroom instruction, written examinations, and on-the-job training.
High School Diploma or GED and one year of telemarketing, call center, or customer service experience (appointment scheduler or retail/service industry) and six months vascular access experience as a Phlebotomist, VAT Tech, IV Tech, Blood Donor Tech or have completed an accredited phlebotomy program.
Associate's Degree and coursework in a healthcare related field is preferred. Requires computer skills (i.e., Windows-based applications and intranet/internet use) with the ability to key board. Ability to work independently; be goal directed and have strong organizational skills. Effectively multitask without compromising quality. Excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications. Ability to communicate with individuals and small groups with credibility and confidence. Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy and maintain positive communication. Turn problems into opportunities by developing innovative and creative solutions. Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities, and convey an impression which reflects favorably upon the Mayo Blood Donor Program and Mayo Clinic. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities.
License or certification
Basic Cardiac Life Support (BCLS). Individuals without BCLS will be required to successfully complete the course within 6 months of employment.
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $16.92 per hour.
Primarily day shifts from 8:30-5:00 pm Monday through Friday. In addition there will be 3 to 4 shifts until 8:00 pm per year.
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.
Nursing, Other Patient Care, Support Services
Job posting number
Equal opportunity employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.