Why Mayo Clinic
Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2020-2021) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!
Position description
The ESA team works closely with the practice, Clinical Systems Education, HIMS, IT Support, and other team members to continuously look for ways to improve user functionality and productivity of the EHR, by directly assisting staff, proactively identifying opportunities, escalating functionality concerns and helping to resolve EHR issues. In addition, the ESA may be expected to participate in EHR related process improvement projects, department level project teams, provide basic EHR education, and answer "how to" questions related to EHR. The EHR Support Analyst focuses on providing at-the-elbow support in multiple practice areas leveraging specialized EHR knowledge including cross-covering in other practice areas. Deliver EHR 1:1 training developed for new employees, focusing on practice areas. Collaborate with EHR training team to deliver system efficiency training to specific departments based on needs. The EHR Support Analyst helps upskill peers in delivering at-the-elbow support in a formal mentor role. This includes general tips/tricks and providing guidance for prioritizing workload.
Associates degree required or certificate in LPN, Medical Assistant, Administrative Clinical Assistant, Health Unit Coordinator, Medical Technology, Business, related field. Minimum of two years' experience using Epic electronic health record in a hospital or clinic setting. Individuals will complete Epic credentialing course work within 6 months.
Additional qualifications
Bachelors degree preferred in Education, IT, HR, business/healthcare, but applicants from other fields are considered. Preferred one year experience in an EHR support role e.g., Super User, clinical application trainer, Associate ESA, or Help Desk. Current experience with Mayo Clinic EHR applications e.g., Epic applications or productivity applications (Dictation tools, EHR mobile tools, other mobile applications, Microsoft Office Suite) required. Ability to demonstrate computer literacy in aforementioned applications. Demonstrated ability to troubleshoot for relevant technology related issues. Communication/training skills in both individual and group settings. Able to work independently and within a team. Ability to triage and prioritize work as well as perform a variety of tasks simultaneously. Problem solving and decision-making skills. Effective verbal and written communication skills, with demonstrated ability to effectively communicate and interact with all levels of healthcare professionals. Individuals interested in the position must be able and willing to make a commitment to remain in the position for a minimum of two years.
License or certification
Must have and maintain a valid driver’s license and acceptable driving record in accordance with Mayo Clinic Policy.
Exemption status
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $22.98 per hour.
Benefits eligible
Full Time
Hours / Pay period
Schedule details
Monday - Friday, 8 am - 5 pm
Weekend schedule
On occasion as needed for system implementation support.
Site description
Over the next four years, Mayo Clinic is making significant investments in both the physical and technological future of health care, through doubling the size of the Mayo Clinic campus in Phoenix, inclusive of practice, education, and research activities. Mayo Clinic's campuses in Arizona are located in Phoenix and Scottsdale, in the beautiful Sonoran Desert. The region is known as the Valley of the Sun, a metropolitan area with more than 4 million residents in 25 cities and towns.

With Phoenix being the fifth largest city in the nation, this sunny "desert metropolis" offers the amenities of a big city in the midst of a strikingly beautiful, rugged, southwest landscape.

Scottsdale frequently earns praise as a highly desirable place to live. The city's more than 200,000 residents enjoy a vibrant mix of culinary hot spots, arts and entertainment, professional and collegiate sports teams, and community resources. The region's desert climate promotes an outdoor lifestyle with a full complement of sports and recreation.
Support Services
Job posting number
Lauren Brandt
Equal opportunity employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.