Financial Clearance Call Center Rep



City
La Crosse
State
Wisconsin
Telecommute
No
Department
Finance
Why Mayo Clinic
This position can sit at any MCHS site
Position description
This role reports up through the Revenue Cycle Patient Access team. The FCCCR reports to the Patient Access Supervisor, and interacts with and responds to requests from patients, providers, insurance companies, OAM scheduling staff, the prior authorization team and others as needed.
Qualifications
Minimum Education: High School Diploma or GED required

Minimum Experience: 2+ years of relevant experience required


Additional Requirements include:

Ability to read and communicate effectively

Basic computer/keyboarding skills, intermediate mathematic competency

Good written and verbal communication skills

Knowledge of proper phone etiquette and phone handling skills
Additional qualifications
Position requires good verbal communication skills and the ability to work in a complex and patient-centered environment. Incumbents must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, and attention to detail. It is expected that staff are self-motivated, self-directed and highly organized and agree to promote a productive, collegial workplace. Staff should have the ability to prioritize work and handle a variety of tasks simultaneously. Belief in the mission and strong ethical conduct is essential. Knowledge of and experience using an Epic RC/EMR system is preferred.
Exemption status
Non-exempt
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $18.39 per hour.
Benefits eligible
Yes
Schedule
Full Time
Hours / Pay period
80
Schedule details
Rotating shifts M-F 7AM - 6PM CST.
Site description
La Crosse, WI, is a city of 52,000 with a metro area of 120,000 in the Upper Mississippi River Valley, located between Minneapolis/St. Paul, MN, and Madison, WI. The area offers unlimited, four-season recreational opportunities (biking, golf, hiking the bluffs and cross-country/downhill skiing). We have a great family environment with safe and high-quality schools, including two universities and a technical college. There are sport events, a local symphony orchestra, theaters, children's museum and a civic center.
Category
Administration, Business, Finance, Office & Administrative Support
Career profile
Finance
Job posting number
122182BR
Recruiter
Veronica Bartz
Equal opportunity employer
Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).