Global Security Emergency Dispatch Operator

Why Mayo Clinic
Diversity and inclusion are integral to Mayo Clinic's mission to provide excellent, culturally relevant care in a welcoming environment to patients from a wide variety of backgrounds. We aim to diversify our workforce to represent the communities we serve and continue to create an inclusive work environment where differences are valued, allowing individuals to achieve and contribute to their fullest potential. This commitment to diversity is woven into the fabric of Mayo Clinic — we embrace these values as we serve our patients, employees, students, suppliers, and communities. Become part of the legacy that embraces our differences and enables us to provide the best care to patients from all over the world.
Position description
Coordinates emergent and non-emergent requests for Mayo Clinic Global Security services. Acts as an interface between Physicians, Allied Health Staff, Patients, and Visitors by dispatching Campus Security Officers to routine and emergency calls for service and medical assistance. Receives and coordinates radio, telephone, and email communications for the Mayo Clinic Enterprise both domestically and internationally. Prioritizes calls for service based on urgency and criticality and initiates appropriate action. Queries callers to obtain detailed incident information, records all officer duties and activities via case/incident management system. Operates and monitors a wide array of security system technologies, including: Systems for video management, access control, panic/duress, infant protection, and two-way radio communication. Performs security technology system preventative maintenance checks, system troubleshooting, and initiates work orders to address identified issues. Gathers and collates open source security information and assesses/monitors real world security events for escalation. Notifies appropriate supervisors, managers, or leadership of critical alarms or incidents on a 24-hour basis.
High school diploma/GED. Two years of Security, Emergency Medical, or Facilities dispatch/communication center experience or two combined years of customer service, call center, or dispatching experience required. A college degree will substitute for years experience.
Additional qualifications
Experience with Microsoft Office required. Working knowledge of security systems technology (video management, access control, and radio communications systems) preferred. Excellent communication skills and ability to manage alarm dispatching. Must be a problem solver and maintain the ability to make sound decisions without direct supervision during stressful situations. The preferred candidate will be detail oriented, mission driven, and able to multi-task continuously
Emergency Telecommunications certification is preferred. Certification in Lenel access control and Genetec video management system preferred. Knowledge of the intelligence cycle and basic analyst skillset preferred. Working knowledge of radio communications. Basic computer knowledge. Excellent communication skills for interacting with all levels of Mayo Clinic patients, Physicians, and staff. Demonstrates behaviors consistent with Mayo Core Principals.
License or certification
Must be certified in Emergency Telecommunications (ETC) at the time of hire or become certified within one year of employment. The GSOC will assist applicants that are not currently certified in Emergency Telecommunications to obtain their certification after hire.
Exemption status
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $24.86 per hour.
Benefits eligible
Supplemental/On-call/Per Diem
Hours / Pay period
Schedule details
Supplemental/On-Call - Successful candidates may be requested to work either day 6AM-6PM, evening 6PM-6AM or as needed Monday through Friday.
Weekend schedule
Supplemental/On-Call - Successful candidates may be requested to work either day 6AM-6PM, evening 6PM-6AM or as needed Saturday or Sunday
Site description
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.
Support Services
Career profile
Support Services
Job posting number
Stephanie Finer
Equal opportunity employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.