Mayo Clinic Stores
Assists patients with product selection and training of home medical equipment in accordance with provider prescriptions. Gathers registration and insurance information accurately and efficiently, and processes information for payment according to payer requirements. Handles private patient information in a compliant and confidential manner. Assists with maintaining store inventory including inventory cycle counts and perpetual inventory. Performs duties of the job in a manner that is attentive to age and ability considerations of the patient. May initially provide patient CPAP, compression and/or mastectomy fitting and training services on a minimal basis. On the job training and education will be provided. Opportunity for movement to HME Specialist II after first year, successful completion of all required training and education, and leadership approval.
High school diploma or equivalent. Effectively reads, writes, speaks and understand English. Able to learn technical tasks. Able to follow written and verbal directions. Able to apply math and calculator skills. Able to efficiently use computer software applications with keyboarding experience. One year customer service or patient care experience within the last five years. Exceptional customer service skills. Proven ability to work in a fast paced environment, able to multi-task and make decisions affecting patient care. High level of professionalism. High level of attentional to detail. Physical and mental stamina to be able to withstand what can often be a fast-paced, stressful environment; potentially on feet 90-100% of the time. Must be able to tolerate repetitive hand motion. Must be able to lift up to 50 pounds.
Prior experience in the home medical equipment field. Medical equipment sales or medical billing experience. Call center experience. Knowledge of Medicare, Medicaid and/or private insurance billing. Proven organizational and problem solving skills. Proven ability to effectively work both independently and in a team environment.
License or certification
For locations requiring driving a company vehicle, must have a valid driver’s license and a clean driving record.
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $17.35 per hour.
8am and 5pm Monday through Friday.
Austin, MN is a community of 22,000, and is surrounded by prairies, rivers and valleys just 90 minutes south of Minneapolis/St. Paul and 45 minutes west of Rochester. Excellent public and parochial education system, including programming for students with special needs and gifted students. Great recreation options including trout fishing, hunting, cross-country skiing, camping, hiking, cycling, indoor/outdoor tennis, canoeing and golfing. Upscale community offering many amenities not often found in communities this size. Hormel Foods, a multi-nation food manufacturer and marketer, has its corporate headquarters in Austin.
Administration, Business, Finance
Job posting number
Equal opportunity employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.