Mayo Clinic Stores
This position is an entry-level training position for becoming an HME Specialist II. Assists patients with product selection and training of home medical equipment in accordance with provider prescriptions. Gathers registration and insurance information accurately and efficiently, and processes information for payment according to payer requirements. Handles private patient information in a compliant and confidential manner. Assists with maintaining store inventory including inventory cycle counts and perpetual inventory. Performs duties of the job in a manner that is attentive to age and ability considerations of the patient. May initially provide patient CPAP, compression and/or mastectomy fitting and training services on a minimal basis.
This position is for a new store venture to be located on the Red Wing campus, opening in first quarter 2021. This position will require initial training that will take place at other Mayo Clinic Store sites in Southeast Minnesota between hiring date and opening of new store venture. Training will include the need to travel to training sites, and possible overnight stays during this period to maximize training opportunities.
High school diploma or equivalent. Effectively reads, writes, speaks and understand English. Able to learn technical tasks. Able to follow written and verbal directions. Able to apply math and calculator skills. Able to efficiently use computer software applications with keyboarding experience. One year customer service or patient care experience within the last five years. Exceptional customer service skills. Proven ability to work in a fast paced environment, able to multi-task and make decisions affecting patient care. High level of professionalism. High level of attentional to detail. Physical and mental stamina to be able to withstand what can often be a fast-paced, stressful environment; potentially on feet 90-100% of the time. Must be able to tolerate repetitive hand motion. Must be able to lift up to 50 pounds.
Prior experience in the home medical equipment field. Medical equipment sales or medical billing experience. Call center experience. Knowledge of Medicare, Medicaid and/or private insurance billing. Proven organizational and problem solving skills. Proven ability to effectively work both independently and in a team environment.
License or certification
For locations requiring driving a company vehicle, must have a valid driver’s license and a clean driving record.
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $17.35 per hour.
Store operating hours - Monday through Friday, 8am to 5pm.
Red Wing Minnesota, which is nestled among the bluffs, also known as the Banner County of Minnesota, is less than an hour from the St. Paul/Minneapolis metro area. Red Wing is known for its beautiful scenery and extraordinary history. The city’s more than 16,000 residents enjoy a vibrant mix of healthy living activities all year round! If it’s cultural and performing arts you enjoy, you’ll relish in the best local, regional and national arts and entertainment! This city is truly symbolic of “Minnesota Nice!”
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Equal opportunity employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.