Home Medical Equipment Specialist I



City
Albert Lea
State
Minnesota
Telecommute
No
Department
Mayo Clinic Stores
Why Mayo Clinic
Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2020-2021) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.
Position description
This position is an entry-level training position for becoming an HME Specialist II. Assists patients with product selection and training of home medical equipment in accordance with provider prescriptions. Gathers registration and insurance information accurately and efficiently, and processes information for payment according to payer requirements. Handles private patient information in a compliant and confidential manner. Assists with maintaining store inventory including inventory cycle counts and perpetual inventory. Performs duties of the job in a manner that is attentive to age and ability considerations of the patient. May initially provide patient CPAP, compression and/or mastectomy fitting and training services on a minimal basis. May be assigned to working on the medical supply store floor or in a call center environment.

Reliable transportation is required for this position. This position will be based in Albert Lea, MN, however may be asked to work at other store location on occasions. Training for this position may occur in will occur at multiple store locations, and may include Albert Lea, Austin, Owatonna or Rochester.
Qualifications
High school diploma or equivalent. Effectively reads, writes, speaks and understand English. Able to learn technical tasks. Able to follow written and verbal directions. Able to apply math and calculator skills. Able to efficiently use computer software applications with keyboarding experience. One year customer service or patient care experience within the last five years. Exceptional customer service skills. Proven ability to work in a fast paced environment, able to multi-task and make decisions affecting patient care. High level of professionalism. High level of attentional to detail. Physical and mental stamina to be able to withstand what can often be a fast-paced, stressful environment; potentially on feet 90-100% of the time. Must be able to tolerate repetitive hand motion. Must be able to lift up to 50 pounds.

NOTE: Must have completed application and current resume in order to be considered.
Additional qualifications
Prior experience in the home medical equipment field. Medical equipment sales or medical billing experience. Call center experience. Knowledge of Medicare, Medicaid and/or private insurance billing. Proven organizational and problem solving skills. Proven ability to effectively work both independently and in a team environment.

License or certification
For locations requiring driving a company vehicle, must have a valid driver’s license and a clean driving record.
Exemption status
Non-exempt
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $18.04 per hour.
Benefits eligible
Yes
Schedule
Full Time
Hours / Pay period
80
Schedule details
Normal store hours are 8am to 5pm, Monday through Friday. Occasionally hours outside of these may be required for business operations.
Weekend schedule
No regular weekend hours.
Site description
Albert Lea is a community of 18,000 in scenic Southern MN, surrounded by several lakes and located just 90 minutes south of Minneapolis and 60 miles from Mayo Clinic in Rochester. Excellent family amenities include a community focus on education (new high school, superb test scores), 38 city parks, 6 nearby golf courses, cultural events, festivals, performing arts, 250 miles of groomed snowmobile trails, Blazing Star Recreational Trail, and Audubon Nature and Wildlife Preserve. Austin is a community of 23,000 surrounded by prairies, rivers and valleys just 90 minutes south of Minneapolis/St. Paul and 40 minutes west of Mayo Clinic in Rochester. Excellent public and parochial education system, including programming for students with special needs and gifted students. Great recreation options including trout fishing, hunting, cross-country skiing, camping, hiking, cycling, indoor/outdoor tennis, canoeing and golfing.
Category
Administration, Business, Finance
Career profile
Finance
Job posting number
155589BR
Recruiter
Arminda Yutuc
Equal opportunity employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.