City
Rochester
State
Minnesota
Telecommute
Yes
Department
Information Technology
Why Mayo Clinic
Innovation and compassion are paramount to providing world-class medical care to patients from all over the world. We lean on the variety of perspectives and backgrounds of our colleagues’ to continuously challenge ourselves and to create a workplace that supports diversity, equity, and inclusion. Become part of the legacy that embraces our differences and enables us to provide the best care to patients from all over the world.
Position description
This is a full time telework position.

The Division of Laboratory, Pathology & Extramural Applications (LPEA) is seeking an IT Analyst/Programmer to work within the Clinical Laboratory Support Unit. This Unit provides support for over 50 Laboratory vended applications throughout the Mayo Enterprise. The ideal candidate will have strong analytical skills, strong process orientation, documentation experience, and experience level 3 support. Knowledge of Team Foundation Server (TFS)/ADO and ServiceNow is also desirable.

Provides IT support for vended and custom applications, including resolving highly complex issues, and assists with data security, redundancy, and support in collaboration with more senior technical staff.

Conducts root-cause analysis by researching hardware environment and software application and system problems, works with colleagues and customers to resolve issues, documents resolution, and communicates resolution with customer.

Regularly reviews applications and makes modifications and/or updates of a single system application or basic software and their associated hardware at multiple Mayo Clinic sites to ensure currency and functionality within the established environment.

Contributes to the design, development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, as well as the configuration and support of hardware systems across Mayo Clinic.

Produces and maintains documentation such as systems requirements, designs, resource inventories and plans as requested.

Interfaces routinely with colleagues who may be located at any of the Mayo Group practices to perform job responsibilities requiring virtual collaboration and partnership.

May be required to provide 24/7 on-call support.

Mayo Clinic will not sponsor or transfer visas for this position.
Qualifications
Bachelor’s degree and training/experience in technical development;

OR, Associate’s degree and 5 years’ professional experience in technical development.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position.
Additional qualifications
Knowledge of system design principles, software development methodologies, and computer programming.

Ability to take responsibility and accountability for own activities.

Possesses ability to multi-task and prioritize issues appropriately.

Aids in the evaluation of alternative approaches and may help in presenting recommendations to teams and unit.

Evidence of strong communication and organizational skills.

May interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance.

Acts as a liaison to Mayo departments and vendors to adequately support the division's computing systems.

Experience working in healthcare technology.

Exposure to managing both custom developed and vendor-supplied applications.
Exemption status
Exempt
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended.
Benefits eligible
Yes
Schedule
Full Time
Hours / Pay period
Full Time
Schedule details
Full time telework.
Monday - Friday, 8:00 a.m. - 5:00 p.m. May be required to provide 24/7 on-call support.
Weekend schedule
May be required to provide 24/7 on-call support.
Site description
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.
Category
IT and Engineering
Career profile
Information Technology
Job posting number
145627BR
Recruiter
Ted Keefe
Equal opportunity employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.