IT Application Analyst - EPIC

Information Technology
Why Mayo Clinic
The Orders Team within the ERIS Orders Systems Unit is seeking three IT Application Analysts to support our Epic orders build across the enterprise. These analyst positions will be responsible for the build, configuration, testing and troubleshooting of the Epic orders module in collaboration with the dependent teams and subject matter experts. These analysts will be expected to participate in on-call rotation for handling incident tickets and assisting in the support of complex clinical workflows.
These positions requires high level of analytical skills, organizational skills, sound judgement and decision-making ability, excellent verbal and written communication skills, and the ability to work collaboratively across various teams. We are looking for candidates with certification and experience in Epic modules or are willing to undergo Epic certification in short amount of time.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position.
Position description
Supports software programs or modules across multiple clinical and/or business functions. Understands the business environment and the impact IT can have on the business environment. Provides analysis and support for installed systems as well as system implementation and integration projects that require systems analysis, design, testing and implementation for specific modules or applications.

Maintains knowledge of existing systems and is certified in the vended application, as required. Configures, designs, develops, or modifies applications via vendor tools or augmented tools developed within Mayo Clinic and is able to validate data integrity of changes introduced.

Resolves customer problems with software and responds to requested improvements and enhancements.

Researches requests to determine scope, size and impact. Works with customers to elicit requirements through a variety of techniques. Validates requirement information with customers to ensure completeness, correctness, and clarity. Validates the developed solution to ensure it satisfies the stated requirements.

Functions as a liaison between clinical, business, and technical areas during the planning process. Builds credibility and rapport with customers to understand their needs.

Manages small- to mid-sized projects. Contributes to software testing activities.

May be required to provide 24/7 on-call support.
Bachelor’s Degree OR Associate’s Degree with 2 years’ experience in business analysis.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position.
Additional qualifications
Vendor application certification may be required.
Exemption status
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended.  The minimum salary every 2 weeks is approx $2,372 based on a full-time position.
Benefits eligible
Full Time
Schedule details
Normal business hours, Monday - Friday. Will participate in a 24/7 on-call rotation.
Weekend schedule
As needed with 24/7 on-call rotation responsibilities.
Site description
This position may either be located on one of the Mayo Clinic campuses (Rochester, MN; Scottsdale, AZ; or Jacksonville, FL) or health system.
IT and Engineering
Career profile
Information Technology
Job posting number
Karissa Wirt
Equal opportunity employer
Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).