Information Technology
Why Mayo Clinic
The Service Delivery Support and Automation Unit within the Enterprise Infrastructure Services – Shared Services section has an opening for a Senior IT Systems Engineer. This unit is responsible for development of automation for EIS service lines. This unit is also responsible for ownership of tools such as Ansible Tower, Ansible AWX, Cisco Cloud Center, Microsoft System Center (including Configuration Manager, Operations Manager, Orchestrator and Service Manager) as well as leveraging Azure DevOps, HashiCorp Packer and HashiCorp Terraform Enterprise.

This position will primarily focus on support for Clinical Data Analytics Platform (CDAP), specifically the use of Terraform Enterprise. The Clinical Data Analytics Platform (CDAP) initiative is aligned under the Mayo Clinic Platform (MCP) and is a new model in biomedical data analytics, placing patient privacy first, while allowing for robust innovation. The individual will collaborate with key stakeholders to complete tasks using best practices to ensure consistency and reliability of the CDAP environment. Additionally, this individual will collaborate with the unit to provide alignment with Enterprise automation needs, tools and best practices.

Qualified candidates should have knowledge of system design principles and experience working with Terraform Enterprise, source control and cloud platforms. Basic knowledge of software development and project management methodologies and computer programming and/or system support experience is essential. Understanding of Infrastructure as Code (IaC) including testing, design, documentation and implementation is also essential.

This vacancy is not eligible for sponsorship/we will not sponsor or transfer visas for this position.
Position description
Under general supervision and guidance, the Senior IT Systems Engineer is responsible for the maintenance and support of moderately complex systems software and hardware computer systems at multiple Mayo Clinic sites. The Senior IT Systems Engineer will actively monitor and respond to technical hardware and software problems utilizing hardware and software testing tools and techniques as well as assist in managing overall system capacity. He/she may interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance. The Senior IT Systems Engineer will also be expected to contribute to the selection, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, plus the configuration and support of hardware systems across Mayo Clinic. The Senior IT Systems Engineer may also be asked to evaluate new products/technologies to determine impact on existing system configurations; assist with cost/benefit analysis, and feasibility studies; and assist in preparation and presentation of proposals that consider alternatives and business case gains needed for comprehensive institutional consideration. The Senior IT Systems Engineer is required to produce and maintain documentation such as systems requirements, designs, resource inventories and plans as requested by the work unit leadership; works effectively across departmental organizations gaining consensus of stakeholders. Work will be reviewed for quality, timeliness, and adequacy at predetermined milestones. It is important that the individual develops and maintains effective relationships with the I.T. technical staff and management across all Mayo sites in the support of multiple projects simultaneously. May be asked to perform consulting tasks or act as an information resource and/or mentor both internally and externally to the work unit. Consistently demonstrated the ability to take responsibility and accountability for managing work with little or no direct supervision. Demonstrated ability to multi-task and prioritize issues appropriately. Must have demonstrated the ability to interact effectively with a variety of personnel at multiple sites. Candidates must demonstrate proficient verbal and written communication skills using English. Occasional weekends and evening coverage will be required. Participation in 24 x 7 on-call rotation also required. Must be able to see and hear within normally acceptable standards.
This position requires a Bachelor’s degree plus 3 years of demonstrated technical experience or an Associate degree plus 5 years of demonstrated technical experience. A high school diploma and 7 years of demonstrated IT technical experience focused on managing operating systems, including configuration, internals, and maintenance processes in a large, complex organization like Mayo Clinic may be considered in lieu of the degree.
Additional qualifications
Experience working in healthcare technology.

Bachelor’s degree in computer science, information systems, engineering or related field; Master’s degree in a relevant technical discipline helpful.

MCSE, CCNA, or other IT related certifications.

Qualified candidates should have demonstrated experience in managing operating systems, including configuration, internals, and maintenance processes.

Qualified candidates should have knowledge of system design principles, software development methodologies, project management methodologies, and some computer programming and/or system support experience.

Experience managing both custom developed and vendor-supplied applications helpful.

Advanced knowledge of multiple operating systems, including configuration, internals, and maintenance processes.

A working knowledge of the following is preferred: Client/Server application architecture, Clustering, VB and scripting tools; MS SQL Server, Oracle, My SQL, DB2 or Sybase; Web Architecture including HTML, JavaScript, Active Server Pages (ASP), PHP; Network topologies and protocols e.g. IEEE 802.3, 802.11a/b/g, 802.1x, TCP/IP; SAN, NAS, virtualized storage environments.

Experience in system hardware design, ordering, configuration, testing and implementation of large projects.

Proficient verbal and written communication skills using English.
Exemption status
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended.  The minimum salary every 2 weeks is approx $3,318.00, based on a full-time position.
Benefits eligible
Full Time
Hours / Pay period
Schedule details
Typical schedule is weekdays, 8 AM to 5 PM

This position is 100% telework within the United States.
Weekend schedule
This position may participate in an on-call rotation and project related work could require some weekends and evenings.
Site description
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.
IT and Engineering
Career profile
Information Technology
Job posting number
Shelly Weir
Equal opportunity employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.