Under general supervision and guidance, the IT Systems Engineer is responsible for the maintenance and support of moderately complex systems software and hardware computer systems at multiple Mayo Clinic sites. The IT Systems Engineer will actively monitor and respond to technical hardware and software problems utilizing hardware and software testing tools and techniques as well as assist in managing overall system capacity. He/she may interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance. The IT Systems Engineer will also be expected to contribute to the design, development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, plus the configuration and support of hardware systems across Mayo Clinic; produce and maintain documentation such as systems requirements, designs, resource inventories and plans as requested by the work unit leadership. Work will be reviewed for quality, timeliness, and adequacy at predetermined milestones. It is important that the individual develops and maintains effective relationships with the I.T. technical staff and management across all Mayo sites in the support of multiple projects simultaneously.
Most qualified candidates will possess skill in supporting and configuring physical and virtual Windows and Linux environments. Knowledge of converged and hyperconverged technologies is a plus. In depth knowledge and experience at scale with several vended Enterprise compute and storage platforms is preferred.
A Bachelor’s degree and training/experience in IT technology; OR an Associate degree plus 3 years of demonstrated technical experience. A high school diploma and 5 years of demonstrated IT technical experience at a large, complex organization like Mayo may be considered in lieu of the degree.
Experience working in healthcare technology.
A Bachelor's degree in computer science, information systems, engineering or related field preferred; a Master's degree in a relevant technical discipline helpful.
MCSE, CCNA, or other IT related certifications.
Qualified candidates should have knowledge of system design principles, software development methodologies, project management methodologies, and some computer programming and/or system support experience.
Exposure to managing both custom developed and vendor-supplied applications helpful.
Advanced knowledge of multiple operating systems, including configuration, internals, and maintenance processes.
A working knowledge of the following is preferred:
Client/Server application architecture, Clustering, VB and scripting tools;
MS SQL Server, Oracle, My SQL, DB2 or Sybase;
Network topologies and protocols e.g. IEEE 802.3, 802.11a/b/g, 802.1x, TCP/IP;
SAN, NAS, virtualized storage environments
Proficient verbal and written communication skills using English.
Experience in system hardware design, ordering, configuration, testing and implementation of large projects.
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum salary every 2 weeks is approx $2,777.00, based on a full-time position.
Monday - Friday Days
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.
IT and Engineering
Job posting number
Equal opportunity employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.