City
Jacksonville
State
Florida
Telecommute
Yes
Department
Information Technology
Why Mayo Clinic
The Mayo Clinic Cloud Platform Services division is seeking a highly skilled leader to serve as Mayo Clinic's Software Factory Service Owner. This critical new role will facilitate the overall implementation, adoption, and coordination of the Software Factory to meet institutional business needs. Selected person will be responsible for developing, maintaining, and communicating the Software Factory roadmap in collaboration with the division leadership team, technical staff, OCTO, IT community and business areas.

The Service Owner proactively assumes a collaborative leadership role to direct and coordinate the work of other staff. Coordinates with partners to help prioritize and evaluate the criticality of the tasks. Candidates will have a comprehensive understanding of how the platform should provide business continuity and understand the business requirements from key stakeholders. They will serve on appropriate committees, acts as a resource to institutional committees and throughout the Department of Information Technology (IT), to provide consultation in their area of expertise. Responsible and accountable for the on-time completion of tasks and projects as assigned, demonstrating a commitment to meet deadlines and priorities.

Strong leadership, mentoring, consensus building and communication skills are required, including:
  • Develop a strategic technology roadmap for services within area of responsibility and build plans to deliver on customer needs.
  • Gain understanding of customer needs and adapt product strategies to meet their expectations
  • Partners with strategic vendors and manages relationship with key resources to ensure optimal service levels and works with procurement on contractual requirements
  • Demonstrated experience presenting and navigating committee structures as well as communicating/collaborating with physician and executive sponsors.
  • Understanding of transitional and target-state enterprise IT architectures purposed to support Mayo Clinic’s business and information security requirements surrounding Software Factory.
  • Confirm foundational services and associated service levels meet business, functional and technical needs
Position description
Proactively assumes a team leadership role to direct and coordinate the work of other staff. Assigns tasks to staff taking into consideration workload balancing, skill sets, technical knowledge, and criticality of the tasks. Serves as a consultant or tutor in many specific technical areas of expertise to staff throughout the Department of Information Technology (IT). Serves on appropriate committees, acts as a resource to institutional committees, on an ad hoc basis, provides consultation in their area of expertise, and facilitates institutional work groups. Leads technical planning for areas supported by work unit as part of yearly division planning, and serves as an active member or facilitator of technical workgroups needed to advance project objectives. Leads committees to establish technical standards, promote integration of data, and/or coordination of projects across work units. Responsible and accountable for the on-time completion of tasks and projects as assigned, demonstrating a commitment to meet deadlines and priorities. Provides leadership in the technical design, system architecture, design, selection, and application of the of information systems resources to satisfy the requirements of the systems. Participates in major technical decisions, develops technical proposals that consider alternatives and business case, gains needed institutional approvals, and works effectively across departmental organizations gaining consensus of stakeholders. Is recognized beyond their division as a technical expert and is sought out for their in-depth knowledge. Also, is knowledgeable and applies a broad range of current technologies and recognizes how they fit into Mayo’s environment. May participate in industry committees or organizations.

Facilitates system technical reviews within the institution to ensure appropriate technical architecture and design, including understanding and applying concepts of enterprise architecture to ensure systems align, adhere and integrate within Mayo Information Technology enterprise environment. Works independently on all projects and assignments escalating to others based upon scope of authority, producing dependable results that consistently meet objectives. May be required to provide 24/7 on-call support. Interfaces routinely with colleagues who may be located at any of the Mayo Group practices to perform job responsibilities requiring virtual collaboration and partnership.
Qualifications
Bachelor’s degree and 8 years’ experience including 5 years’ of demonstrated technical experience and 3 years of demonstrated leadership experience.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position.
Additional qualifications
Often moves among different work areas and seeks to do so. Demonstrated project and deliverable consistency through repeatable and reliable performance. Demonstrates initiative and self-motivation to complete tasks and assignments on time. Proven evidence of project management skills. Demonstrated oral and written communication, organization, problem solving, and facilitation skills. Evidence of mastery level expertise in multiple technologies. Demonstrated ability in solving complex technical problems with multiple technologies. Experience working in healthcare technology. Exposure to managing both custom developed and vendor-supplied applications. Masters degree in applicable field preferred.
Exemption status
Exempt
Compensation Detail
Required education, experience, and tenure may be considered along with internal equity when job offers are extended.  The salary range every 2 weeks is approx. $4,588-$6,653 based on a full-time position.
Benefits eligible
Yes
Schedule
Full Time
Hours / Pay period
Full Time
Schedule details
Monday - Friday, 8:00 a.m. - 5:00 p.m. May be required to provide 24/7 on-call support.
Site description
Jacksonville is the largest city in area in the continental United States. A beautiful coastal Florida city that features excellent year-round climate, over 20 miles of beaches and outstanding outdoor recreational, cultural and family-oriented amenities. The “River City by the Sea” has an excellent school system, reasonable cost of living and a thriving business environment. Medical professionals and patients are drawn to Jacksonville by an extraordinary network of high-profile healthcare facilities. Jacksonville continues to grow as more people relocate from all over the U.S. and abroad, to see what the great River City has to offer!
Category
IT and Engineering
Career profile
Information Technology
Job posting number
149290BR
Recruiter
Karissa Wirt
Equal opportunity employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.