Why Mayo Clinic
Position will be responsible for the operation, monitoring and maintenance of Mayo's enterprise network infrastructure. Will participate in a call center providing level 2 support. Duties would include answering service calls, utilizing incident tracking systems, monitoring for network failures, assigning and escalation of incidents to other support groups, providing service support both remotely and on site and participating in implementations of new infrastructure. Person must be able to be self-directed but also work well within a team environment.
Responsible for installation and problem solving related to infrastructure hardware or software. Under general supervision, configures, installs, monitors, diagnoses, and repairs enterprise telecom/data network equipment. Installs and upgrades equipment according to specifications and needs of the equipment user. Prioritizes calls based on established prioritization policies and practices. Responsible for internal escalation during outages or periods of degraded system performance. Interfaces with customers during outages where the loss of service may have a serious impact on their ability to do their job. Provides input to testing of new products. Provides input to telecom/network engineers on supportability of products. Occasionally works under stressful conditions, participating in implementations and troubleshooting efforts that may have significant patient care and/or financial impact to the organization. Demonstrates knowledge of basic telecom/network monitoring and management tools. Provides input to coworkers evaluations.
Bachelor’s degree in a technical discipline or an Associate's degree with a minimum of 2 years professional technical work experience. A minimum of 4 years of professional technical experience required for individuals without a degree. Other Qualifications: Knowledge of telecom/network protocols, 7-layer OSI model, software, hardware, and cabling systems. Must be able to work with minimum direction and work effectively in a team environment. Must be customer focused and possess excellent communications and interpersonal skills to interact with a variety of personnel at various levels within and outside the institution. Good organizational and time management skills are required to handle the workload and prioritize repairs. Solid analytical and troubleshooting skills are also a necessity.
This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position.
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $24 per hour.
Night Shift - 10pm to 8am
4 - 10 hour shifts per week
Wednesday through Saturday
Weekly shift begins Tuesday night starting at 10pm.
Friday and Saturday nights are included in regular shift.
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.
IT and Engineering
Job posting number
Equal opportunity employer
Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).