Why Mayo Clinic
Mayo Clinic has been recognized for three consecutive years as the best hospital in the nation by U.S. News & World Report. We offer a highly competitive compensation package and exceptional benefits. In this role you have the advantage of working within a large health system, but the smaller feel of local hospitals by servicing the southwest Minnesota region.
Provides support and maintenance of vended and custom medication management supporting systems that includes installation, configuration, build, analysis, monitoring, testing, training, implementation, troubleshooting and resolving highly complex issues. Regularly assesses applications and makes modifications and or updates to ensure currency and functionality within established environment and implements application configuration changes accordingly. Communicates, coordinates and supports system downtimes and outages. Possesses advanced understanding of application interfaces, application configuration options, interactions between systems, and works with vendors or interface partners to configure.
Serves as a key partner with customers demonstrating a strong relationship and a deep understanding of business needs, goals, and objectives, providing expert knowledge of the systems supported and how the system is utilized by the customers. Works with customers to elicit system and reporting requirements, and validates requirement information with customers to ensure completeness, correctness, and clarity. This individual will work in a team environment with colleagues and customers across the Enterprise and will maintain knowledge and certification in the vended application, as required. Understands the practice and operational environments and the impact technologies have on these environments. Functions as a liaison between clinical, business, and technical areas and builds credibility and rapport with customers to understand their needs. Manages small projects as necessary and may be required to provide on-call support.
Bachelor’s degree in business, computer sciences, healthcare or related field with 3 years’ experience in an applicable clinical setting; or 6 years’ technical experience in an applicable clinical setting. Computer skills including experience with word processing, database, spreadsheet, and web based tools are required. Experience with medication management systems analysis and support, project management , time management, strong organizational skills, and the ability to identify & remedy potential or problem prone situations within the medication management electronic environment are required.
Experience in a specific specialty may be required depending on primary appointment and area of responsibility, e.g. Oncology research; Pediatrics; etc.). Applicants without this experience will be asked to complete required applicable competencies.
License or certification
Relevant application or system certification may be required.
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum salary every 2 weeks is approx $2,128, based on a full-time position.
Full Time 80 hours per two-week pay period. Day shift Monday - Friday, 8:00 a.m. - 5:00 p.m. Start times and duration will vary based on workload and/or projects. May be required to provide 24/7 on-call support.
May be required to provide 24/7 on-call support.
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.
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Equal opportunity employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.