La Crosse
Office of Access Management
Why Mayo Clinic
We are seeking a full-time benefit eligible Operations Analyst II at Mayo Clinic La Crosse.

At Mayo Clinic, we treat patients from all different backgrounds and we believe having a diverse team helps us complete our mission to support the needs of our patients. Our patients and teams are diverse in terms of backgrounds, skills, experiences and perspectives. We are dedicated to being an industry leader in growing a diverse and inclusive workforce that thrives at Mayo. If you would like to support our mission, we invite you to consider applying for a Life Changing Career.
Position description
Participates and supports groups analyzing, redesigning, and implementing process improvements and new programs in the Enterprise Revenue Cycle. Possesses in depth knowledge of healthcare environment. Serves as a resource to the Enterprise Revenue Cycle, clinical operations and the institution for revenue cycle topics and issues. Initiates solutions and identifies resource impact to ensure operational effectiveness by working with Operations and SS in redesigning systems and workflows through understanding of Enterprise Revenue Cycle operations, processes, systems, regulations, clinical practice, payer changes and data. Assists in gathering and analyzing data for decision-making and process improvement within the revenue cycle and clinical operations. Participates and/or leads internal reviews, training, projects and multi-disciplinary workgroups related to internal quality reviews, training, compliance initiatives, reporting initiatives, benchmarking, research and analysis, continuous improvement opportunities, and other customer requested projects. Actively communicates pertinent information to various audiences. Troubleshoots operational and systems issues and oversees resolutions. Leads and coordinates effective meetings which include participants throughout Mayo Clinic. Assists with ensuring compliance of federal and state requirements. Documents changed processes and ensures changes are incorporated into training and internal control materials for Enterprise Revenue Cycle staff and other users. Understands and is accountable for ensuring a control environment is maintained to preserve Mayo's Standard of Ethics and minimize the financial and legal risks for Mayo. Maintains knowledge of current healthcare environment. May work evening and weekend hours and travel as needed.
Bachelors with minimum 5 years of relevant exp. Relevant experience is considered in Finance Revenue Cycle, or Healthcare.
Additional qualifications
Preferred knowledge and experience in Project Management. Extensive knowledge of physician and hospital billing systems for Governmental, managed care and commercial payers. Customer-service oriented, timely in responses to requests for service/information, able to manage multiple tasks and priorities, have the ability to work independently and possess leadership skills. Prefer knowledge of the revenue cycle systems.
Exemption status
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $22.53 per hour.
Benefits eligible
Full Time
Hours / Pay period
Schedule details
Monday - Friday Business Hours
Weekend schedule
No Weekends
Site description
La Crosse, WI, is a city of 52,000 with a metro area of 120,000 in the Upper Mississippi River Valley, located between Minneapolis/St. Paul, MN, and Madison, WI. The area offers unlimited, four-season recreational opportunities (biking, golf, hiking the bluffs and cross-country/downhill skiing). We have a great family environment with safe and high-quality schools, including two universities and a technical college. There are sport events, a local symphony orchestra, theaters, children's museum and a civic center.
Office & Administrative Support, Support Services
Career profile
Clinical & Support Services
Job posting number
Maggie Kramer
Equal opportunity employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.