Patient Appointment Services Specialist



City
Osseo
State
Wisconsin
Telecommute
No
Department
Office of Access Management
Why Mayo Clinic
We are seeking a full-time benefit eligible Patient Appointment Services Specialist at our Osseo location. This position will be 68 hours per two week pay period.

At Mayo Clinic, we treat patients from all different backgrounds and we believe having a diverse team helps us complete our mission to support the needs of our patients. Our patients and teams are diverse in terms of backgrounds, skills, experiences and perspectives. We are dedicated to being an industry leader in growing a diverse and inclusive workforce that thrives at Mayo. If you would like to support our mission, we invite you to consider applying for a Life Changing Career.
Position description
The Patient Appointment Services Specialist is responsible for independently creating and scheduling appointments within the electronic medical record for a complex, multispecialty medical practice. This is supported by gathering patient-specific demographic and provider information to accurately assess the nature of the request and determine the appropriate appointment area; properly advising patients regarding the need for co-payments, referral authorizations, and/or pre-service deposits to ensure the patient arrives on time and is prepared for their procedure or visit; and collecting all Guarantor and insurance details needed to help assess patient eligibility. Through this process, the Patient Appointment Services Specialist responds to and interacts with a variety of individuals including patients, customers, referring physicians, Mayo providers, allied health staff and family members. Appropriate interpretation and application of Mayo policies regarding scheduling criteria and medical need are essential. To provide exceptional service, the Patient Appointment Services Specialist is required to navigate multiple systems simultaneously and is expected to be available or talking with patients and healthcare professionals 80 percent of the day, with the ability to service inquiries without consultation. This requires working with several complex scheduling work flows, managing telephone calls, online requests, and/or fax requests. Accuracy and thoroughness in all patient related activities including electronic communication, is critical. This role requires flexibility which may include cross-coverage and travel depending on location. Position may be eligible for and/or required to telework based on location, work unit and business need. For all positions it is required to be on-site for at least 6 months to one year before teleworking could be an option. Hours may vary and additional time or overtime may be required to meet workload requirements.

We are seeking a Patient Appointment Service Specialist at the Oakridge location(Osseo/Mondovi). This position will perform both registration and scheduling functions for the Primary Care departments
Qualifications
High school diploma/GED and minimum two years' customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician's office, appointment scheduler or retail/ service industry; OR Associate's Degree.
Additional qualifications
Completion of Medical Terminology course preferred. Qualified candidates must be customer-focused, service-oriented, possess strong verbal/written communication skills, and have the ability to trouble shoot, problem solve and balance conflicting demands. Role requires independent decision making and sound judgment capabilities, with a strong attention to detail and follow through. A demonstrated ability to work effectively in a fast-paced team environment, manage difficult and emotional situations, remains calm under stress, display empathy and maintain positive communication is also required. Must have strong keyboarding and computer skills. Demonstrates basic understanding of insurance terminology.
Exemption status
Non-exempt
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $16.49 per hour.
Benefits eligible
Yes
Schedule
Full Time
Hours / Pay period
68
Schedule details
Monday-Friday hours will vary between 7:15 am - 5:00 pm
Weekend schedule
No weekends
Site description
Osseo, population 1700, is located at the confluence of the North and South Forks of the Buffalo River. The clinic and hospital are located just off of highway I-94. Osseo has the everyday amenities and is located 20 minutes from Eau Claire for everything else. Osseo is a great place to relax and enjoy the slow pace of small town life. Recreational activities are numerous: fishing, swimming, hiking, hunting, golf courses, snowmobiling, cross country skiing, hockey, curling, and bowling, along with social and cultural events. Osseo offers the best of small town living with big city accessibility being located south of Eau Claire, WI, and 120 miles southeast of the Twin Cities of Minneapolis and St. Paul, MN.
Category
Office & Administrative Support, Support Services
Career profile
Clinical & Support Services
Job posting number
144923BR
Recruiter
Maggie Kramer
Equal opportunity employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.