Patient Care Coordinator - Pharmacy



City
Rochester
State
Minnesota
Telecommute
No
Department
Pharmacy
Position description
Responsible for communication with patients to ensure compliance with their prescribed therapies. Coordinates ongoing services for continued therapy. Acts as liaison for patient within varied service entities in Specialty Pharmacy and also with patient's health care providers. Performs clinical assessment triaging as appropriate to pharmacist or healthcare provider. The role is characterized by a high level of responsibility through independent performance and problem solving under minimal supervision.
Qualifications
High school diploma or equivalent is required. Completion of an approved vocational Pharmacy Technician training program and at least eighteen months of applicable experience as a Pharmacy Technician; or at least three years of applicable experience as a Pharmacy Technician. Effectively reads, writes, speaks and understands English. Proven history of effectively performing technical tasks and following written/verbal instructions. Possess strong telephone and verbal communication skills. Experience with the use of office software computer applications and keyboarding. Demonstrated ability to work in a busy environment and pay attention to detail. Proven organization, problem solving skills, and exercise good judgement. Proven ability to effectively work both independently and in a team environment. Minimum 1 year customer service experience required. Background in a call center experience beneficial.
Additional qualifications
Prior experience performing advanced pharmacy technician activities preferred. Must possess excellent interpersonal skills to interact with patients and colleagues, including the ability to work collaboratively and professionally with people at all levels of education. Must possess excellent communication skills, both verbal and written. No history of drug abuse or misuse; or proof of successful completion of a certified drug abuse rehabilitation program is required.
License or certification
Current registration with the Board of Pharmacy where required by state regulation. National Pharmacy Technician certification.
Exemption status
Non-exempt
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $18.03 per hour.
Benefits eligible
Yes
Schedule
Full Time
Hours / Pay period
80
Schedule details
Rotating day shifts
Site description
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.
Category
Pharmacy
Career profile
Pharmacy
Job posting number
109884BR
Recruiter
Lauren Brandt
Equal opportunity employer
Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).