Is responsible for educating patients, care givers and clinicians on services offered through Mayo Clinic Specialty Pharmacy. Obtains and reviews patient benefit information and discusses the patient's financial responsibility for services. Coordinates patient discharge prescription process and serves as a resource to other Allied Health personnel, physicians, and administrative staff. Must be knowledgeable and resourceful in obtaining financial assistance options for patients (e.g.co-pay assistance cards, foundations, etc.). Possesses strong customer service, interpersonal, and problem solving skills and utilizes these skills in interactions with patients and internal customers.
Bachelor’s degree and 3 years experience promoting healthcare related services for a variety of medical specialties OR associate degree and 5 years experience promoting healthcare related services for a variety of medical specialties is required. The position requires knowledge of healthcare delivery and relationships between clinics, hospitals and ancillary services. Candidates must have experience providing direct patient care/services and working with health care providers.
Excellent knowledge and experience in the provision of pharmaceutical services, including knowledge of reimbursement for pharmaceutical products for patients with chronic illnesses is required. Qualified candidate must possess superior customer service, problem solving, and organizational skills. Must have excellent oral and written communication skills to effectively communicate clearly and succinctly. Strong computer skills needed with proficiency in Microsoft Word, Excel and PowerPoint. Tact and sensitivity necessary in handling challenging issues (e.g. patients challenged with financial responsibilities, contacting patients in hospital room, etc.). Must have the ability to travel up to 25% of time.
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $21.95 per hour.
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.
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Equal opportunity employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.